Self Service Implementation Support Engineer

7 days ago

Taguig, National Capital Region, Philippines Amadeus Full time $70,000 - $120,000 per year

Job Title

Self Service Implementation Support Engineer

Job Title:

Self Service Implementation Support Engineer

In this job you will:

  • Implementation of self-service products whether a part of a project or a stand-alone (post-implementation). Able to communicate effectively with airport/airline customers where all necessary onboarding information are collected.
  • Efficient and timely configuration of airline/airport onto the Amadeus self-service product (e.g. WLA, bag tagger, kiosk, etc) applications
  • Develop/prepare test plans, test objectives, and test scripts/cases (either manual or automated) that meet the agreed project scope and delivered according to agreed schedules for the self-service product.
  • Execution of test strategy/scripts/scenarios required to validate the solution or configuration on the self-service product.
  • Ensure all test results and system defects are documented in agreed Amadeus standards for tracking and future references.
  • Provide testing support to the airport/airline customer during the user acceptance testing phase. Capable to analyze and troubleshoot the issues reported.
  • Establish, document and manage testing environments, processes and procedures to ensure that all testing is completed within Amadeus standards in a target test environment
  • Works in collaboration with the Engineering teams to acquire support in managing, tracking and resolution of issues identified during the internal QA and user acceptance testing phases.
  • Initiate, identify and implement improvements to the test process and procedures with the goal of improving quality and efficiency.
  • Work on shift rotations (APAC or EMEA/NORAM shift) due to the global range of customers

About the ideal candidate

  • Tertiary qualifications in a several relevant Information Technology discipline
  • Tourism background will also be considered but with background or interest in technology
  • Open for fresh graduates with technology and travel background
  • At least 1 year of experience in using Amadeus or exposure in the travel industry
  • Knowledge in Airport or Airline Departure Control operations - Customer Management
  • Development or Implementation environment or equivalent
  • Equivalent work experience with demonstrated extensive experience in delivering testing service
  • Exposure in the following: JIRA/Confluence, Project Management, Python, Windows or Unix, SQL
  • Familiarity with the Software Development Lifecycle
  • Excellent communication skills both verbal and written
  • Client management skills, project management skills
  • Amenable to work on a Hybrid Work Setup. Location: BGC, Taguig. Must be flexible with the work schedule.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

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