Assistant Manager-Business Process

1 week ago

Philippines EXL Full time ₱1,200,000 - ₱2,400,000 per year
Description


•    Ensure Timely Incubation of QCAs in allocated Processes and ensuring QC deliverables (Evaluations, reporting, feedback, reporting etc.) targets are met

•    Assist in set up Quality Compliance function for business processes in coordination with Operations and/or migrations team

•    Timely and accurate reporting of the internal rating on the SLA parameters and Quality performance

•    Work closely with Customer Experience team to drive improvement C-Sat and soft skills

•    Actively work with GB/BB to identify improvement areas and/or in improvement projects on initiatives like AIM

•    Train/Mentor QCAs on Quality Tools and concepts (QPE Orientation, Quality Core Skills training)

Responsibilities


•    Proven leadership skills

•    Ability to develop and motivate a team

•    Ability to communicate effectively to a variety of audiences

•    Ability to provide and support a vision and direction

•    Ability to work in a continually challenging environment

•    Understanding of end-to-end processes and appreciation of critical parameters

•    Knowledge of MS Office – Excel, PowerPoint, Word

•    Good written and verbal communication skills

•    Good leadership skills

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