URGENT: PHRN Team Leader

6 days ago

Cebu City, Central Visayas, Philippines Omega Healthcare Management Services Inc. Full time $40,000 - $60,000 per year

Duties & Responsibilities

· Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures. Report updates to management.

· Provide basic on-the-job training for direct reports and serve as a resource to address questions related to the policies, processes and procedures.

· Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.

· Adhere to all company policies and procedures.

· Adjust to the needs of meeting service level agreements under supervision of Manager.

· Ensure training needs of team members are met.

· Successfully complete all client related training and keep record of the same.

· Hold team briefings on a daily basis with the team.

· Communicate all process and client changes to direct reports within specific timelines and keep record of such updates.

· Act as a single point of contact for the assigned team members for all their job related needs and create a harmonious work environment.

· Escalate performance related issues with respect to assigned team members to Managers on a timely manner (PIP).

· Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable compliance requirements.

· Employee separations to be handled in-line with company policies and HR.

Qualifications:

· Total of 2-5 years of experience in the BPO/Healthcare industry is an advantage

· Bachelor's Degree in Nursing with active PH Registered Nurse license

· Minimum 1-2 years of Team Lead experience in a US Healthcare account (Prior Authorization or Claims/Denial/Appeal)

· At least 1-2 years of clinical/hospital experience

· Excellent Leadership & Interpersonal relationship

· Strong Process Management & planning skills

· Embrace change and think operationally to achieve business goals

· Proven process improvement experience

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