Deal Analyst
2 weeks ago
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world
Within the Deal Operations function, the Deal team serves as a trusted advisor to Sales, focused on crafting and structuring deals. The team works with internal stakeholders to create scalable and efficient policies and processes in support of deal making & sales activities. The primary mandate is to provide front-line, day-to-day (weekdays) support to client's global sales teams, but also including other cross functional stakeholders, such as Deal Desk and Legal.
What You Will Do:
- Implement the client's Deal Operations global strategy, in alignment with the client's Sales business strategy
- Deliver a fluctuating volume of tasks within a defined time frame, to a consistent quality
- Provide support & guidance to Sales on best practice deal management & contract structuring
- Identify and document task processes in support of the contracting process
- Collaborate with and provide advice & deal insights to cross functional teams (systems, legal, pricing etc.) in order to build scalable, efficient processes; drive improvements in policies, processes and system, and to help increase sales productivity
- Partner with third party vendor team on SFDC case/deal queries, and contribute to process improvement initiatives to transition suitable tasks from contractor team to vendor team
Must Haves:
- Salesforce Case Experience
- 3+ years of experience in a deal support role ideally in a tech environment
- A proven track record in successfully owning and delivering manual and automated processes
- Excellent communication, negotiation, and interpersonal skills
- Success partnering with key stakeholders across sales, product and engineering to surface and improve internal processes
- Sound business judgment, strong analytical skills, and a provenTrack record of taking ownership, leading data-driven analyses, and influencing results
- Experience working within a high-growth, technology company with the ability to operate successfully in a lean, fast-paced organization, working to agree Service Level Agreements (SLAs)
- Bachelor's Degree
Nice to Have:
- Comfortable working under time pressure during quarter end peak periods
- Experience advising Sales teams on navigating deal constructs and sales processes
- Ok with performing repetitive, manual tasks
Join the A-Team and experience the A-Life
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