client management officer

About the role

Here in Iloilo Southprime Developers Inc., a Client Management Officer (or Account Officer) acts as the key link between the company and its clients, ensuring smooth communication, customer satisfaction, and long-term relationship building. This position lies in relationship management, trust-building, and service excellence

What you'll do

• Conducts Counseling for newly reserved VIP clients if required
• Handle clients day to day queries, including out of hours when necessary, to provide the best possible service
• Maintain regular contact with clients through a variety of channels (phone, email, messengers)
• Assertively seeks and makes follow-ups to inter-department for any pending action items that hold the resolution of the client's concern
• Receive and handle client inquiries, complaints, and special requests via phone call, email, and walk-in
• Handle and process all post-sales requests (Special Request) from the client
• Raise issues to the Client Management Supervisor and/or Client Management Head
• Responsible for canceling the account of the client via voluntary cancellation. In addition, the Account Officer shall also attempt to persuade the client to reconsider cancellation and proceed with the purchase
• Create Inter-Office Memo (IOM) for canceled accounts and notify the concerned department by sending an e-mail
• Provide accurate solutions and make necessary follow-ups to appropriate departments to ensure immediate resolution
• Acknowledge and resolve the client's concerns based on the target Service Level Agreement
• Update client's records and status of concerns including notes about client's interactions, transactions, comments as well as action taken in the Account Monitoring File
• Ensure that all the Account Monitoring Files are always updated
• Responsible for sending "Welcome Note or Call" to the client within the day upon approval of reservation via call and e-mail.
• Notify and schedule the client to sign or pick up the legal documents
• Call the client once second and notarial notices are sent to the client to confirm receipt of the notices, follow up submission of standard documentary requirements and inquire about the status of payment
• Re-confirm balance payment 8 months before the end of equity via call and/or email and properly endorse to the concerned department via email within the day upon confirmation
• Attend weekly and MANCOM meetings for the project handled

What we're looking for

• Graduate with a Bachelor's Degree in Business Administration, Marketing, Real Estate Management or any related field
• With at least three (3) years of related working experience
• Strong communication and interpersonal skills — both verbal and written.
• Customer-oriented mindset with the ability to handle client concerns professionally.
• Highly organized, detail-oriented, problem-solving abilities, and able to multitask
• Proficient in the use of MS Office applications
• Willing to start as soon as possible

What's in it for you?

At ISDI, you'll enjoy countless moments of connection and fun during your journey with us — along with a stack of benefits designed to support your success both at work and beyond.

• Competitive Compensation Package
• Full-time/Permanent Employment
• 40/hr Workweek Schedule
• Flexible schedule for employees pursuing higher education
• 12 Annual Vacation Leave; convertible to cash if unused
• 12 Annual Sick Leave; convertible to cash if unused as well
• Medical Health & Dental Benefits
• Life Insurance
• Annual Performance Bonus
• Annual Perfect Attendance Benefits
• Salary loan with 0% interest and flexible payment terms

There's a lot of engagement activities, too

• Sportsfest (Badminton, Basketball, Volleyball, Airsoft, etc.)
• Mooncake Festival; Dice Game
• Annual Teambuilding/Outing
• Family Day

We appreciate diverse talents and unique experiences — and we're excited to hear your story

Apply now and start your #BeyondOrdinary journey with us

Job Type: Full-time

Pay: Php22, Php28,000.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person