Customer Service Representative

2 days ago


Pulong Santa Cruz, Calabarzon, Philippines GLOBAL STAFF RECRUITMENT SEARCH INC. Full time

JOB DESCRIPTION:

  • Respond promptly to customer inquiries via call, email, and other communication platforms.
  • Actively listen to customers to understand their concerns and provide accurate, timely solutions.
  • Handle billing, cylinder, and general account inquiries effectively at first point of contact.
  • Clarify customer requirements and identify the root cause of issues.
  • Provide appropriate resolutions, process adjustments, and follow up to ensure complete customer satisfaction.
  • Maintain accurate records of customer interactions, transactions, and feedback.
  • Collaborate with internal teams to ensure customer needs are met efficiently.
  • Uphold a high level of professionalism and empathy in all customer interactions.

JOB QUALIFICATIONS:

  • Graduate of any 4-year degree course.
  • With good communication skills (a must).
  • At least 6 months to 1 year of experience as a Customer Service Representative.
  • Fresh graduates with strong command of English are welcome to apply.
  • Strong problem-solving and active listening skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Customer-focused and detail-oriented.
  • Willing to work is STA. ROSA, LAGUNA.
  • Willing to work ASAP.


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