Customer Support Manager

1 week ago


Mandaluyong City, National Capital Region, Philippines Trucker Path Full time $104,000 - $130,878 per year

Description

  • Team Leadership: Lead and mentor a team of customer service representatives, providing guidance, support, and performance feedback.
  • Customer Experience: Develop and implement strategies to improve customer satisfaction and ensure a seamless experience across all touchpoints.
  • Zendesk Management: Oversee the use of Zendesk for ticketing, customer communication, and reporting, ensuring optimal use and customization of the platform.
  • Microsoft Office Suite: Utilize Microsoft Office tools, including Excel for data analysis, Word for documentation, and PowerPoint for reporting and presentations.
  • Jira Management: Work with Jira to track, manage, and resolve customer-related issues and collaborate with other departments for efficient resolution.
  • Process Improvement: Identify and implement process improvements to increase efficiency and effectiveness of the customer service team.
  • Training and Development: Develop training programs to enhance the skills of the customer service team, ensuring they are well-versed in product knowledge and customer service best practices.
  • Leadership Skills: Strong leadership and team management skills, with a proven ability to motivate and develop a team.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively across all levels of the organization.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to think strategically and
  • execute tactically.
  • Customer

Requirements
Technical Skills:

  • Proficient in Zendesk for customer service management.
  • Strong skills in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Experience with Jira for issue tracking and resolution.
  • Familiarity with other customer service and project management tools.
  • Creates and plans coaching for agents

Leadership Skills:
Strong leadership and team management skills, with a proven ability to motivate and develop

a team.

Communication Skills:
Excellent verbal and written communication skills, with the ability to communicate

effectively across all levels of the organization.

Problem-Solving Skills:
Strong analytical and problem-solving skills, with the ability to think strategically and

execute tactically.

Customer-Centric:
Passionate about providing excellent customer service and improving the customer

experience.


  • Team Manager

    2 weeks ago


    Mandaluyong City, National Capital Region, Philippines Support Services Group Full time $60,000 - $100,000 per year

    As a Team Manager, you will be at the forefront of our daily operations, ensuring smooth workflows, meeting client benchmarks, and driving productivity to achieve revenue targets.Primary Responsibilities:Establish and implement productivity standards and operational strategies.Ensure daily productivity goals are met and target revenues are achieved.Maintain...

  • Operations Manager

    2 weeks ago


    Mandaluyong City, National Capital Region, Philippines Support Services Group Full time $60,000 - $80,000 per year

    As the Team Manager, you will play a critical role in developing and implementing effective strategies to achieve performance targets, maintaining compliance with US regulations, and fostering a collaborative, rewarding workplace culture.Key Responsibilities: Operations Management:Set productivity standards and operational strategies to meet performance...

  • Operations Manager

    4 days ago


    Mandaluyong City, National Capital Region, Philippines Support Services Group Full time

    As the Team Manager, you will play a critical role in developing and implementing effective strategies to achieve performance targets, maintaining compliance with US regulations, and fostering a collaborative, rewarding workplace culture.Key Responsibilities:Operations Management:Set productivity standards and operational strategies to meet performance...


  • Mandaluyong City, National Capital Region, Philippines GOODMAN SUPPORT SERVICES INC. Full time $40,000 - $60,000 per year

    Functional Overview:A Network Support Engineer is responsible for ensuring that IT services meet agreed-upon performance levels. They monitor service performance, identify issues, and implement corrective actions to maintain high levels of service availability and quality.Duties and Responsibilities:Monitor service performance: Use monitoring tools to track...


  • Mandaluyong City, National Capital Region, Philippines GOODMAN SUPPORT SERVICES INC. Full time ₱800,000 - ₱1,200,000 per year

    As a Technical Support Tier I, you will serve as the first line of defense in maintaining service reliability and operational performance across network, application, and infrastructure layers. You will be responsible for monitoring systems, detecting service issues, performing initial triage, and escalating to the appropriate technical teams. This role...


  • Mandaluyong City, National Capital Region, Philippines beBeeProblem Full time ₱600,000 - ₱750,000

    Job Title: Shared User Management AgentThis is a front-line role that requires efficient support to customers, being a flexible problem-solver and confident in providing solutions. The successful candidate will investigate if necessary information is not available to resolve customer inquiries and complaints.The ideal candidate has at least basic computer...


  • Mandaluyong City, National Capital Region, Philippines Outsource Broker Support Full time ₱400,000 - ₱800,000 per year

    You will be required to assist in all aspects of the mortgage broking and lending administration processes, which may at times extend beyond the duties listed below.Managing the day-to-day loan process, such as following up to chase outstanding documentation, packaging loans, and liaising with lenders to efficiently support your clients processes.This will...

  • Management Accountant

    2 weeks ago


    Mandaluyong City, National Capital Region, Philippines Outsource Broker Support Full time ₱600,000 - ₱800,000 per year

    ResponsibilitiesYou will be required to assist in all aspects of the management accounting process, which may at times extend beyond the duties listed below.Working closely with the Finance Manager and Australian stakeholders, you will be responsible for preparing accurate financial reports, supporting budgeting and forecasting processes, and assisting with...


  • Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time ₱3,000 - ₱6,000

    Job OverviewWe are seeking a skilled professional to fill the role of Customer Support Liaison. As the primary point of contact for customer inquiries, you will provide timely and accurate product information, quotations, and order updates via various channels.Responsibilities:Act as the main contact for customer inquiries and issuesDeliver precise and...


  • Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time $7,200 - $7,800

    Customer Service Support SpecialistThis role requires a high level of customer service expertise, with a focus on assisting the Service Manager in guiding the Service Technician Team to understand their daily schedules, performance goals, and expectations.