Technical Support Engineer

20 hours ago

Cebu City, Central Visayas, Philippines Staff4Me Full time ₱250,000 - ₱500,000 per year
Job Description
  • Actively listen to customers to understand their issues or concerns
  • Provide daily technical support services for information technology and cable services establishments
  • Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
  • Document and track customer issues using a ticketing system to ensure quick resolution
  • Explain highly technical details to customers using simple understandable terms
  • Maintain an up-to-date knowledge of company products and services
  • Follow-up on customers to ensure their issues are completely resolved
Technical Requirements
  • A degree in a relevant field such as telecommunications, electronics, or broadcasting.
  • Strong understanding of video technology, broadcasting systems, and related equipment.
  • Experience with troubleshooting and repairing television and video equipment such as STB or Cable Modems
  • Must have worked with dish network, direct tv, at&t, accounts in any BPO company.
  • Degree in IT, Engineering, Computer science, Information Systems or any related area of study (Preferred)
  • Excellent verbal and written communication skills
  • Strong critical thinking, analytical, and decision-making skills

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