Technical Support Engineer

3 days ago

Cebu City, Central Visayas, Philippines AMCS Group Full time $40,000 - $80,000 per year

We are currently looking for an Associate IT Service Desk Technician to provide enterprise-level assistance to our internal users. As part of the global IT team you will play a key role in supporting the operations of our global network, end users and business applications.

IT Service Desk technician responsibilities include resolving network issues, deploying and configuring operating systems, managing day to day IT operations tasks and using support tools to provide immediate end user support. You will use the service desk and chat applications to give users quick answers to simple IT issues, and help populate our IT knowledgebase with user self-help articles. For end user problems that require more detailed diagnoses you will speak directly with end users to help resolve their problem and engage the wider IT team when required.

To be qualified for this role, you should hold a degree or similar qualification in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Linux, Cisco or similar certification is a plus.

Responsibilities

  • Triage incident service desk tickets being submitted by employees to ensure they are actioned with agreed SLA's.
  • Diagnose and troubleshoot technical issues, including account setup, network access and configuration and applications.
  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks.
  • Track computer system issues through to resolution, within agreed SLA's.
  • Document technical knowledge in the form of notes, manuals, and knowledgebase articles.
  • Backup Patch management of critical systems.
  • Performing tests and evaluations on new software and hardware.
  • Support the roll-out of new applications.
  • Help with computer security audits.

Requirements

  • 2yr+ proven track record as an IT Support Technician, Desktop Support Engineer or similar role.
  • Familiarity with O365/Azure AAD.
  • Experience of Windows Active Directory, DNS, Windows Powershell, VoIP, SSL.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to think logically to diagnose and troubleshoot basic technical issues.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Degree or equivalent in Information Technology, Computer Science or relevant field.
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
  • Ability to be a team player
  • Attention to detail
  • Ability to prioritise your workload in a fast moving environment.

Who we are

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What we do

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

What We Offer

  • Health insurance for you and up to three dependents from Day 1
  • Allowances
  • 25 days of leave
  • Access to a learning platform for skill training with progress tracking

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