Sales Advisor

A Key Responsibilities

1. Customer Assistance and Sales

l  Product Knowledge:

ü  Maintain thorough knowledge of the Jupiter Electric Scooters, including features, benefits, pricing, financing options, and maintenance.

l  Customer Interaction:

ü  Greet customers warmly, understand their needs, and provide product recommendations based on their requirements (e.g., scooter models, accessories, financing plans).

l  Sales Process:

ü  Guide customers through the sales process, including product demonstrations, handling inquiries, offering test rides, and providing information on product warranties and service packages.

l  Closing Sales:

ü  Actively close sales by addressing customer concerns, negotiating terms, and finalizing purchase agreements.

l  Upselling and Cross-selling:

ü  Promote additional products or services (e.g., accessories, extended warranties, or maintenance packages) that complement the customer's purchase.

1. Customer Service and Relationship Building

l  Customer Engagement:

ü  Develop strong relationships with customers by offering personalized service, building trust, and maintaining contact after the sale.

l  Problem Resolution:

ü  Handle customer complaints and resolve issues promptly and professionally to ensure customer satisfaction.

l  Follow-up:

ü  Follow up with customers post-sale to ensure satisfaction, encourage repeat business, and obtain referrals.

l  Customer Education:

ü  Provide guidance on scooter maintenance, proper usage, and safety tips to enhance the customer's ownership experience.

1. Sales Target Achievement

l  Sales Quotas:

ü  Meet or exceed individual sales targets and dealership objectives through effective selling techniques and customer engagement.

l  Promotions:

ü  Actively participate in dealership promotions and sales events, ensuring customers are informed about current offers, discounts, or financing options.

l  Reporting:

ü  Maintain accurate records of sales activities, customer interactions, and sales figures.

ü  Provide regular updates to the sales manager regarding performance.

1. Inventory and Product Display Management

l  Product Display:

ü  Assist in the setup and maintenance of attractive product displays, ensuring that scooters and related products are well-presented and easy for customers to view and test.

l  Inventory Monitoring:

ü  Help track and monitor stock levels of scooters, parts, and accessories.

ü  Inform the sales manager of low stock or popular items that need replenishment.

l  Product Demonstration:

ü  Conduct live demonstrations of scooters and accessories, showcasing their features, benefits, and advantages over competitors' products.

1. Administrative and Sales Support

l  Documentation:

ü  Ensure all sales transactions are accurately documented, including sales contracts, financing paperwork, and customer details.

l  Data Entry:

ü  Enter customer information and sales details into the dealership's CRM system, ensuring data is current and accurate.

l  Collaboration:

ü  Work closely with other team members, including sales managers, finance personnel, and service staff, to ensure a seamless customer experience.

l  Lead Generation:

ü  Assist in generating leads through various means such as referrals, follow-up calls, events, and online inquiries.

1. Dealership Representation

l  Brand Representation:

ü  Represent the Jupiter Electric Scooter brand professionally at all times, maintaining a positive image and contributing to brand awareness.

l  Event Participation:

ü  Attend dealership events, exhibitions, or promotional activities to represent the dealership and showcase products.

l  Teamwork:

ü  Collaborate with other sales associates, management, and support staff to achieve dealership goals and maintain a positive work environment.

B Key Skills and Competencies

l  Sales Skills:

ü  Strong ability to persuade, negotiate, and close deals while focusing on customer satisfaction.

l  Communication:

ü  Excellent verbal communication skills, with the ability to present product information clearly and professionally.

l  Customer Service:

ü  Ability to build relationships with customers, handle objections, and resolve issues promptly.

l  Product Knowledge:

ü  In-depth understanding of Jupiter Electric Scooters, their features, benefits, and competitive advantages.

l  Tech-Savvy:

ü  Comfortable using technology such as CRM systems, tablets, or other devices for customer management and sales processing.

l  Attention to Detail:

ü  Accuracy in handling paperwork, processing transactions, and keeping records up to date.

l  Time Management:

ü  Ability to manage multiple customers and tasks simultaneously, prioritizing effectively to meet sales goals.