Mortgage Team Leader – AU/UK Experience Required

2 weeks ago

Taguig, National Capital Region, Philippines GBSS Full time ₱70,000 - ₱120,000 per year

Official role title: Team Leader - Loan Support

About the Role

The Team Leader - Loan Support is responsible for managing the day-to-day operations of the loan processing team, ensuring performance targets, service levels, and quality standards are consistently met.

This role requires a strong background in the Australian mortgage process and involves guiding and coaching team members, promoting a collaborative and high-performing work culture, and serving as the main link between management and the team.

The Team Leader oversees workflow, monitors performance, resolves issues promptly, and drives continuous improvements to boost efficiency and service delivery in line with business objectives.

Who We Are

At GBSS, we're not your average BPO—we believe work should be fulfilling, not draining. We're all about empowering you to grow, learn, and thrive in a culture that's supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let's make things happen  Grow with GBSS, where your potential meets opportunity.

 What You'll Be Doing:

Team Leader

  • Lead, coach, and develop the loan processing team to achieve KPIs, quality standards, and performance targets.
  • Allocate workloads and monitor progress to ensure service levels are consistently met.
  • Serve as the main escalation point for complex loan processing issues, ensuring timely resolution.
  • Oversee compliance and reporting, ensuring adherence to company policies and regulatory requirements.
  • Drive process improvements to enhance efficiency, service delivery, and team culture.

Loan Support

  • Review and validate conditional documents, valuations, and title searches for accuracy and compliance.
  • Complete mandatory checklists and update systems, linking all required documents.
  • Process mortgage insurance applications and conduct employment/borrower verification calls.
  • Action approved and conditionally approved files, including necessary rework.
  • Maintain professional communication and proactively suggest improvements to processes.

 About You:

  • Australia/UK mortgage loan processing experience is required, with strong knowledge of the Privacy Act, Data Protection, NCCP Act, Responsible Lending, and AML/CTF regulations.
  • Excellent data entry accuracy with a high level of attention to detail.
  • In-depth understanding of mortgage lending processes and credit policy (desirable).
  • Highly organized and able to meet strict deadlines in a fast-paced environment.
  • Strong oral and written communication skills, with the ability to work effectively with diverse stakeholders.

Why Join Us?

  • HMO Benefit + free dependent
  • Leave accrual upon hiring
  • Wellness perks
  • Specific client-initiated benefits

  • Team Leader

    3 weeks ago

    Taguig, National Capital Region, Philippines GBSS (Galilee Business Support Services) Full time

    OverviewOfficial role title: Team Leader - Loan SupportThe Team Leader - Loan Support is responsible for managing the day-to-day operations of the loan processing team, ensuring performance targets, service levels, and quality standards are consistently met. This role requires a strong background in the Australian mortgage process and involves guiding and...

  • Learning & Development Support Officer in AU Mortgages

    2 days ago

    Taguig, National Capital Region, Philippines Finsure Full time ₱468,000 - ₱504,000 per year

    Role Title:Learning & Development Support Officer – AU MortgagesCompensation:PHP 38,000 to 42,000 base salary (commensurate with experience), plus applicable allowancesWork Setup:Hybrid4 days onsite, 1 day work from home (Wednesdays) Work-from-home arrangement will apply after a suitable induction period and demonstration of competencyThe Learning and...

  • Team Lead – Loan Processing

    3 weeks ago

    Taguig, National Capital Region, Philippines GBSS (Galilee Business Support Services) Full time

    Team Lead – Loan Processing (AU Mortgage exp. required) | Dayshift The Loan Support Team Leader (AU Mortgage) is responsible for managing the day-to-day operations of the loan processing team, ensuring performance targets, service levels, and quality standards are consistently met. This role requires a strong background in the Australian mortgage process...

  • Team Lead – Loan Processing

    3 weeks ago

    Taguig, National Capital Region, Philippines GBSS (Galilee Business Support Services) Full time

    Team Lead – Loan Processing (AU Mortgage exp. required) | DayshiftThe Loan Support Team Leader (AU Mortgage) is responsible for managing the day-to-day operations of the loan processing team, ensuring performance targets, service levels, and quality standards are consistently met. This role requires a strong background in the Australian mortgage process...

  • Mortgage Consultant

    4 days ago

    Taguig, National Capital Region, Philippines BC Invest Full time ₱1,200,000 - ₱2,400,000 per year

    Job Highlights:• Five-day work week with 20 days annual leave• Enjoy extensive Medical and Dental Benefit• Onsite working arrangementAbout BC Invest:BC Invest is the mortgage arm of the Navalo Financial Services Group. Navalo is wholly owned by Metrics Credit Partners (Metrics).Metrics is one of Australia's fastest growing and most diversified...

  • Mortgage Financial Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeMortgage Full time ₱3,800,000 - ₱5,500,000

    Mortgage underwriting is a critical function within the mortgage industry, requiring professionals who can analyze complex financial data and ensure compliance with regulatory requirements.Key ResponsibilitiesData Analysis: Review borrower documentation, financial information, and property appraisals to ensure accuracy and completeness.Validate Automated...

  • Senior Mortgage Underwriter

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeMortgage Full time $70,000 - $100,000

    Job Title: Mortgage Underwriting SpecialistAbout the RoleWe are seeking a highly skilled and experienced Mortgage Underwriting Specialist to join our team. In this role, you will be responsible for ensuring that mortgage loans meet accuracy, completeness, and credit standards before delivery to capital markets loan buyers.Key ResponsibilitiesLoan Preparation...

  • Operations Team Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines American Express Full time $70,000 - $120,000 per year

    Operations Team Leader - UK CEN#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies #1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers Top GBS Employers for the Philippines by the Everest Group At American Express, our culture is built on a...

  • Operations Team Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines American Express Full time $104,000 - $130,878 per year

    Operations Team Leader - UK CEN#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt American Express, our culture is built on a...

  • CSR - US Mortgage (Open for No Experience)

    2 weeks ago

    Taguig, National Capital Region, Philippines Firstsource Solutions Limited Full time ₱150,000 - ₱250,000 per year

    Role Overview: Under the direction of the Call Center Supervisor, the Customer Service Representative (CSR) plays a critical role in addressing incoming customer calls related to reverse mortgage products and servicing matters. Serving as the primary point of contact, the CSR is responsible for routing calls to appropriate service personnel, offering general...