Customer Service Representative

1 hour ago

Taguig, National Capital Region, Philippines Digiplus Interactive Corp. Full time ₱240,000 - ₱360,000 per year

About DigiPlus Interactive Corp.

DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come.For more information, visit:

Job Responsibilities

  1. VIP Relationship Management

. Serve as the dedicated liaison for assigned VIP players, offering personalized assistance and support.

. Proactively engage with VIP players to understand their needs, preferences, and motivations.

. Provide tailored recommendations on games, promotions, and events to enhance player experience.

. Anticipate issues, resolve complaints, and ensure seamless problem resolution.

  1. Player Retention & Growth

. Monitor VIP activity, ensuring consistent engagement and retention of high-value players.

. Develop individualized rewards, bonuses, and offers aligned with player profiles.

. Track and report VIP performance, contribution, and profitability.

. Identify and upsell opportunities through personalized events.

  1. Cross-Functional Collaboration

. Work closely with marketing, product, payments, and customer support teams to deliver seamless service.

. Provide feedback on VIP preferences and trends to optimize promotions and campaigns.

. Collaborate with compliance and risk management teams to ensure adherence to regulatory requirements.

Job Qualifications & Skills

Essential:

. 2-3 years' experience in VIP services, high-value account management.

. Strong interpersonal and communication skills.

. Ability to build rapport and manage relationships with diverse personalities.

. Experience in online gaming, iGaming, or casino industry is preferred.

Job Types: Full-time, Permanent

Pay: Php25, Php30,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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