URGENT: Customer Service Representative

2 days ago

Taguig, National Capital Region, Philippines HCLTech Full time

Benefits:

  • With
    50k Sign on Bonus for December joiners
  • HYBRID WORK SET-UP AFTER 6 MONTHS
  • Day 1 HMO benefits w/ 3 FREE Dependents
  • Group Life Insurance for Employee
  • 5,000 Medicine Reimbursement for employee.
  • 15% night differential pay
  • SL is convertible into CASH

Requirements

i. Minimum of 1 year
Customer Service Representative
experience

ii. Total of 2 years BPO experience
(Advantage only)

iii. Must be amenable for 100% work onsite & Night Shift schedule

iii. Good communication Skills

Role, Purpose, and Scope

To provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard

Major Responsibilities

  • Responds to telephone inquiries and complaints using standard scripts and procedures
  • Gathers information, researches/resolves inquiries and logs customer calls
  • Communicates appropriate options for resolution in a timely manner
  • Informs customers about services available and assesses customer needs

Background, skills, experience and qualifications

  • Fluent in English, both written & verbal
  • Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Excellent communication skills, both verbal and written
  • Excellent interpersonal
  • A demonstrated commitment to high professional ethical standards and a diverse workplace
  • Excels at operating in an fast pace, community environment
  • Ability to look at situations from several points of view
  • Persuasive with details and facts.
  • High comfort level working in a diverse environment

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