Junior Customer Care Officer

2 days ago

Makati City, National Capital Region, Philippines John Clements Full time ₱500,000 - ₱1,000,000 per year

JOB RESPONSIBILITIES

  • Provides efficient service to all new and existing accounts/clients of Sales & Business Development group
  • Provides due assistance to MA-Supervisor and AVP in handling client's concerns
  • Prepares documents necessary during account renewal
  • Handles inquiries and/or complaints from client
  • Facilitates product orientation
  • Conducts account visits to clients/companies for the following purposes:
    • Check on the quality of services of MEDICard Phils. Inc.
    • Deliver document/s
    • Maintain good business relations with clients
  • Handles all administrative requirements of the SBD group (photocopying, routing, etc.) 8. Ensure on-time release of documents through constant monitoring.
  • Coordinates with the following departments for the respective concerns of the client:
    • MEDICAL OPERATIONS- concerns regarding confinement, issuance of LOA for In- patient, assistance of liaison officer and issuance of confirmation letter regarding schedule of executive check-up.
    • PROVIDER RELATIONS DEPARTMENT-concerns regarding accreditation of doctors and hospitals, Handles complaints on quality of service of hospitals and doctors
    • CUSTOMER MANAGEMENT GROUP- Handles telephone inquiries and out-patient approvals
    • MEDICAL RECORDS-Keeps records of all out-patient availment in the Head office clinic and Mall-based clinics, processes and releases APE results done in MPI clinics
    • MEDICAL SERVICES-Schedules APE/Pre-employment/ out-patient consultations/ wellness program
    • UNDERWRITING -Status of ID/membership
    • REVENUE MANAGEMENT DEPARTMENT- Statement of accounts or any document related to billing (requested by the client/companies), disapproved charges, accommodations, etc.
    • REIMBURSEMENT- Status of reimbursement
    • CLAIMS- Hospital billing concerns, Philhealth reimbursements, etc.
    • SBD 2- releases recommendation for renewal proposal and issuance of utilization report
    • ADMINISTRATION- Status of documents delivered to client-companies, Office supplies
    • ITMG- active members download
    • ACCOUNTING- unused premium refund/checks
  • Keep an updated and organized centralized file
  • Performs other related tasks that may be assigned from time to time.

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