Quality Analyst
2 days ago
RESPONSIBILITIES:Ø Responsiblefor responding to customer inquiries and complaints regarding company records,billings, contract renewals, and supply returns. Ø Answersand initiates a variety of real -time inbound and outbound voice -basedcommunications in English or other languages to support customercare. Ø Responsiblefor activities involving quality assurance and compliance with applicableregulatory requirements.Ø Monitorcustomer service interactions as well as representative adherence to policy /practice as input for training purposes. Ø Directsand/or manages all activities associated with Call Center operations. Ø Conductsaudits and reviews/analyzes data and documentationØ Usesthe organization's resources to enhance customer satisfactionØ Evaluatesimprovements to various systemsØ Ensuresthat data and information are sufficiently accurate and reliableØ Participatesin design of call monitoring formats and quality standardsØ Performscall monitoring and provides trend data to site management team.Ø Usesquality monitoring data management system to compile and track performance atteam and individual level.Ø Monitorsemail customer contacts.Ø Participatesin customer and client listening programs to identify customer needs andexpectations.Ø Providesactionable data to various internal support groups as needed.Ø Coordinatesand facilitates call calibration sessions for call center staff.Ø Providesfeedback to call center team leaders and managers.Ø Preparesand analyzes internal and external quality reports for management staff review.Ø Allother duties as assigned. Requirements Ø Shouldhave finished at least 2 years in college or equivalent. Ø Shouldhave at least 1 -2 years of solid experience as a Quality Analyst in a BPOSettingØ GoodWritten and Oral English communications skillsØ Results -orientedand patient at workØ Willingto work extended shifts, holidays and weekendsØ ExcellentInterpersonal SkillsØ ATeam -playerØ Amendablefor a work in -center set -up
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Quality Assurance Analyst
4 weeks ago
Davao City, Philippines PROTALENTNEXUS CONSULTING Full timeQuality Assurance Analyst Location: Clark, Pampanga Work Setup: Onsite | Night Shift Salary Range: ₱30,000 – ₱35,000 (Max Offer)Start Date: ASAP About the Role We are looking for a Quality Assurance Analyst to join our IT support team in Clark, Pampanga. The ideal candidate will have a strong helpdesk background, excellent troubleshooting skills across...
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Quality Assurance Analyst
1 week ago
Davao City, Davao, Philippines PROTALENTNEXUS CONSULTING Full time ₱360,000 - ₱420,000 per yearQuality Assurance Analyst Location: Clark, Pampanga Work Setup: Onsite | Night Shift Salary Range: ₱30,000 – ₱35,000 (Max Offer)Start Date: ASAPAbout the RoleWe are looking for a Quality Assurance Analyst to join our IT support team in Clark, Pampanga. The ideal candidate will have a strong helpdesk background, excellent troubleshooting skills across...
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Quality Assurance Analyst
4 weeks ago
Davao City, Philippines Zywave Full timeBrief Description Are you interested in helping develop and test cutting-edge software to benefit an entire industry? Zywave is seeking a Data Quality Analyst to join our growing team of innovative developers and analysts. In this role, you’ll support the development and delivery of high-quality software by creating and executing detailed test scenarios,...
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Quality Analyst
3 weeks ago
, , Philippines Med-Metrix, LLC Full timeJob Description Posted Monday, March 17, 2025 at 4:00 PM | Expires Monday, April 28, 2025 at 3:59 PM Job Purpose The Quality Analyst- Bilingual supports quality auditing, analysis, reporting and the development of plans that lead to positive outcomes. The Quality Analyst will work on risk identification, diagnosing issues, identifying process improvement...
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Quality Analyst
1 week ago
, , Philippines RippedBoxStation Full timeQuality Analyst (QA) Position: Quality Analyst (QA)Number of hours: 40 Hrs/weekSchedule: TBD Location: Manila, National Capital Region, Philippines Responsibilities Monitor and evaluate customer interactions (calls, emails, chats) to ensure compliance with quality standards and company policies. Conduct regular quality audits and provide detailed reports on...
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Quality Analyst
3 weeks ago
, , Philippines ibex Full timeOverview The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client’s quality values and methodology. Responsibilities Monitoring of Calls – 15-30 calls per day Daily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas of...
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Data Mining Engineer
3 weeks ago
, Davao del Sur, Philippines GRANCON CORP Full timeResponsibilities Develop and implement data mining solutions to extract meaningful insights from large datasets Use machine learning algorithms and statistical techniques to analyze data trends Design and maintain data pipelines for efficient data processing Collaborate with data scientists and analysts to improve predictive models Optimize and clean raw...
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Quality Analyst
3 weeks ago
, Ilocos Region, Philippines Sutherland Full timeCompany Description Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers. The key focus of the Quality Analyst is to evaluate...
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Operations Analyst
2 weeks ago
Davao City, Philippines Connext Full timeJoin to apply for the Operations Analyst role at Connext . The Operations Analyst is responsible for ensuring seamless service delivery by monitoring team member utilization, addressing deviations in schedules, maintaining business continuity plans, and fostering a productive and cohesive team environment. Tasks and Responsibilities Monitor team member...
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Quality Analyst
3 weeks ago
, , Philippines Chubb Ltd. Full timeThe Quality Analyst is responsible for promoting, supporting and executing the Quality Assurance program for either the Commercial Tower or Consumer Tower of Chubb Business services through the following key responsibilities: Develop working knowledge of all processes, systems and applications involved in QA review activities for the LOB he/she will support...