IT Assistant

1 day ago

SM City Fairview, Philippines O.B. Montessori Center Full time ₱240,000 - ₱300,000 per year

The IT Assistant supports the daily technology operations of the school, ensuring that devices, networks, and software systems function smoothly for students, teachers, and administrative staff. This role provides technical assistance, maintains equipment, and helps implement educational technology.

Key Responsibilities

1. Technical Support

  • Provide first-level help desk support to staff and students for computers, tablets, printers, projectors, and classroom technology.
  • Troubleshoot hardware and software issues in classrooms, offices, and computer labs.
  • Assist with account setup, password resets, and basic user training.

2. Device & Equipment Management

  • Install, configure, and update computers, and other school devices.
  • Maintain inventories of IT equipment, accessories, and software licenses.
  • Prepare and set up devices for classrooms, testing environments, and special events.

3. Network & Systems Support

  • Assist with maintaining the school's Wi-Fi network and internet connectivity.
  • Monitor and report network issues to the coordinator or external vendors.
  • Support printers, copiers, interactive whiteboards, and classroom AV equipment.

4. Educational Technology Support

  • Help teachers use learning platforms such as Google Workspace, Microsoft 365, LMS systems (e.g., Canvas, Schoology), and online testing tools.
  • Provide simple training or guidance on classroom tech tools when needed.

5. Maintenance & Documentation

  • Perform routine maintenance on hardware, such as cleaning equipment or updating software.
  • Document support requests, updates, and repairs.
  • Maintain clear records of device assignments and conditions.

Qualifications

  • Bachelor's Degree in Information Technology, Computer Science, Computer Engineering or any related field
  • Basic knowledge of computer hardware and software troubleshooting
  • Basic networking knowledge (Wi-Fi troubleshooting, cabling, routers/switches)
  • Strong communication and customer service skills
  • Ability to work with children and educators

Job Types: Full-time, Fresh graduate

Pay: Php20, Php25,000.00 per month

Benefits:

  • Paid training
  • Promotion to permanent employee

Ability to commute/relocate:

  • Fairview: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Location:

  • Fairview (Preferred)

Work Location: In person

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