Customer Fulfillment Officer

2 weeks ago

Pasig, National Capital Region, Philippines Joy~Nostalg Group Full time ₱104,000 - ₱130,878 per year

JOB SUMMARY:

  • To supervise and ensure a high level of customer satisfaction through delivery and fulfillment of service in the areas of house turn-over, title transfer, Rem conversion, and PAG-IBIG filing
  • To manage the respective operation unit in achieving target productivity and consistency in quality of outputs, maintaining cooperation and interaction both in function and objective

JOB DUTIES AND RESPONSIBILITIES:

  • Ensures that the processing time of CFU functions are met particularly in the area of House Construction and Title transfer
  • Ensures that all Title related payment requisitions and contracts are accurately checked prior to distribution for final sign-off.
  • Prepares regular Fulfillment Report on Homes XP and Title transfer.
  • Ensures that all documents submitted for Titling / Loan guarantee processing are reviewed, completed, and monitored until title transfer/loan release.
  • Provides monitoring report on the list of House & Lots buyers to Project Mngt. Dept (PMD)to be used for their construction expense projection
  • Ensures that all updated buyers of houses & lots due for NTC issuance are timely monitored
  • Ensures that all delinquent buyers of houses & lots which have updated their arrears are issued with NTC on time
  • Ensures that final NTC approved by CADH is forwarded to Accounting Mngt.Dept.(AMD) on time
  • Ensures that all details in the Notice To Award (NTA) are consistent with the approved NTC
  • Ensures that all Notice To Start (NTS) are timely sent out to the buyers
  • Ensures that all houses & lots are constructed on time and monitored from Day 1of construction until turn-over to buyer
  • Ensures that all house & lots buyers are properly and timely notified once their house construction is completed
  • Ensures that payment status of buyers and validity of documents attached in the House Completion Notice(HCN) are updated before issuing House Turnover Clearance (HTC) and House Turnover Notice)
  • Ensures that scheduling of buyer's inspection is properly coordinated with PMG to avoid conflict
  • Ensures that all proof of payments of Real Property Tax (RPT), Property Insurance, and HOA are updated prior to the issuance of Authority to Move-in (AMI)
  • Ensures that House Turnover Kit are properly and completely released to buyers
  • Ensures that all expenses related to title transfer/loan guarantee processing are properly accounted for and liquidated.
  • Assists other members in resolving issues, concerns, and other tasks being assigned.
  • Identifies and evaluates buyer expectations, service gaps, and common service problems encountered by the customer.
  • Coordinates/ interact with other departments to resolve problems encountered.
  • Performs other duties and responsibilities as may be required by CADH or COO.

QUALIFICATIONS:

  • College Graduate (4-year course )
  • At least 2-year experience in any customer related services
  • With experience in dealing with government agencies preferably
  • Good written and verbal communication skills.

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