Customer Service Representative

4 days ago

Pasig, National Capital Region, Philippines iSupport Worldwide Full time ₱350,000 - ₱700,000 per year

Be a part of our fast-growing team and unchain all the possibilities

What is your mission?

We are looking for a Customer Service Representative to deliver exceptional service across email, chat, phone, and social media channels. You will manage customer tickets, order processing, returns, and warranty claims while collaborating with cross-functional teams to improve workflows. This role combines customer service expertise with e-commerce tools, process optimization, and strong communication skills to ensure customer satisfaction and operational efficiency.

You will provide the best service to our partner brands by performing these tasks:

  • Manage and respond to customer inquiries via email, chat, and phone.
  • Oversee returns, refunds, replacements, and warranty claims.
  • Monitor and respond to social media comments, DMs, and product reviews.
  • Track order statuses and resolve shipping or fulfillment issues.
  • Process orders for DTC and Wholesale channels, including account setup.
  • Collaborate with marketing on public responses to sensitive issues.
  • Implement process improvements in customer support workflows.
  • Manage CS tools and track KPIs like ticket volume, resolution time, and CSAT.
  • Coordinate with fulfillment partners on order escalations.
  • Share customer insights with product, sales, marketing, and fulfillment teams.
Who are we looking for?
  • Bachelor's degree in Business Administration, Communications, or related field (preferred).
  • 2–3 years of customer service experience with proven success in omni-channel support.
  • Familiarity with e-commerce platforms and CRMs (e.g., Richpanel, Zendesk, Zoho, Hubspot, Salesforce).
  • Experience in order management systems, ticketing tools, and process optimization.
  • Strong organizational skills and attention to detail.
  • Excellent verbal and written communication skills (slight accent nuance acceptable).
  • Proactive, solution-oriented mindset with ability to stay calm under pressure.
Company Perks:
  • Above-industry salary package and incentives
  • Comprehensive HMO benefits and life insurance from day 1
  • Free learning and development courses for your personal and career growth
  • Dynamic company events
  • Opportunities for promotion
  • Free meals and snacks

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