Team Leader

2 days ago

Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time $40,000 - $60,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account specific roles and responsibilities:

  • Lead and mentor a team of billing specialists focused on authorizations and credentialing.

  • Provide training, coaching, and support to ensure team members are up to date on best practices, policies, and procedures.

  • Monitor team performance and provide feedback, ensuring high standards of accuracy and productivity.
  • Schedule and delegate daily tasks to ensure the timely processing of authorizations, credentialing, and claims.
  • Conduct regular team meetings to discuss challenges, workflow improvements, and best practices.
Requirements

  • 1 - 2 years BPO experience handling US Healthcare Insurance

  • At least 6 months of team lead / supervisory experience

  • Knowledge with Authorization and Eligibilities
  • Excellent verbal & written English skills
  • Amenable working onsite in Mandaluyong
  • Willing to work night shifts
Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

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