Customer Care Representative 1 and 2

2 weeks ago

Iloilo City, Western Visayas, Philippines Elevance Health Full time ₱150,000 - ₱250,000 per year

Position Title:

Customer Care Representative 1 and 2

Shift:

Job Description:

Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

Must pass the appropriate pre-employment test battery.  

  • Primary duties may include, but are not limited to:
  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking, information gathering and troubleshooting.
  • Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
  • Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.
  • Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

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