Customer Care Representative 1 and 2

2 weeks ago

Iloilo City, Western Visayas, Philippines Elevance Health Full time ₱150,000 - ₱250,000 per year

Position Title:

Customer Care Representative 1 and 2

Shift:

Job Description:

Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

Must pass the appropriate pre-employment test battery.  

  • Primary duties may include, but are not limited to:
  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking, information gathering and troubleshooting.
  • Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
  • Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.
  • Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

  • Customer Service Representatives

    2 weeks ago

    Iloilo City, Western Visayas, Philippines TalentSync Training and Development Full time

    We areseeking highly motivated and customer-oriented individuals to join our dynamic team as Customer Service Representatives (Retail Account) in our Iloilo City office. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients, handling various non-voice account-related inquiries and tasks.What...

  • Customer Service Representative

    7 days ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱150,000 - ₱250,000 per year

    Job PurposeCustomer Service Representatives are responsible for managing various customer issues based on client assignments and transactions. The key tasks include telephone interactions, documentation, and the ability to work well with customers. Customer Service Representatives (CSRs) deliver one-on-one customer service support to customers all over the...

  • Customer Care Rep I

    2 days ago

    Iloilo City, Western Visayas, Philippines Elevance Health Full time ₱200,000 - ₱250,000 per year

    Position Title:Customer Care Rep I - IloiloShift:Job Description:Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery.  Primary duties may include, but are not limited to:Responds...

  • Sales Representative

    2 days ago

    Iloilo City, Western Visayas, Philippines Ella DL Beauty Inc. Full time ₱600,000 - ₱1,200,000 per year

    Position: SALES REPRESENTATIVEJob Type: Full-timeLocation: SM City Mandurriao and Festive Walk Mall - Iloilo (International skincare brand)Job descriptions:Identifies client needs and goals, and assists them in finding and selecting appropriate productsSells beauty and skin care productsDemonstrates the proper use of various beauty and skin care...

  • Customer Service Representative

    2 weeks ago

    Iloilo City, Western Visayas, Philippines TTEC Full time ₱200,000 - ₱400,000 per year

    Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Iloilo, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all...

  • Customer Service Representative

    1 week ago

    Iloilo City, Western Visayas, Philippines TTEC Full time ₱240,000 - ₱480,000 per year

    Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Iloilo you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all ...

  • Mgr Asst Customer Care

    2 days ago

    Iloilo City, Western Visayas, Philippines Elevance Health Full time

    Position Title:Mgr Asst Customer Care (PHL)Shift:Job Description:Responsible for serving as the operations point of contact in for day to day operations, including but not limited to, facilitating issue resolution, meeting goals and targets Primary duties may include, but are not limited to: Conducts Performance reviews and participates in performance...

  • Customer Service Representative

    1 week ago

    Iloilo City, Western Visayas, Philippines XtendOps Full time ₱150,000 - ₱250,000 per year

    Customer Service Representative (BPO Setup)Job Summary:We are looking for a dedicated and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will be responsible for providing outstanding service and support to customers through various communication channels, ensuring that inquiries are handled efficiently, accurately,...

  • Customer Billing Representative

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱250,000 - ₱500,000 per year

    JOB DESCRIPTIONCustomer Billing Representative Reporting to: Supervisor/Manager TitleAs a Billing Representative at Fair Trade Outsourcing, you will be crucial in ensuring accurate and timely billing processes for our clients. Your primary objective is to maintain precise records and contribute to the overall efficiency of the billing operations. Your...

  • Customer Billing Representative

    2 weeks ago

    Iloilo City, Western Visayas, Philippines FTO Full time ₱200,000 - ₱250,000 per year

    Job DescriptionCustomer Billing RepresentativeReporting to: Supervisor/Manager TitleAs a Billing Representative at Fair Trade Outsourcing, you will be crucial in ensuring accurate and timely billing processes for our clients. Your primary objective is to maintain precise records and contribute to the overall efficiency of the billing operations. Your...