Sales Operations Specialist

Turn data, projects, and customer connections into growth.

Imagine a career where your eye for detail, sales support expertise, and global perspective open doors beyond boundaries. This role gives you the international opportunity to sharpen your skills, make an impact in e-commerce, and leave your mark on the industry while growing your career from home.

Job Description

As a Sales Support Assistant, you will manage sales orders, support customer projects, and collaborate across teams to ensure seamless operations. This role combines account management, reporting, and customer service, allowing you to play a vital part in driving business success.

Job Overview

Employment type: Full-time

Shift: Night shift, Weekends Off

Work setup: Permanent WFH

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Experience & Skills

• 3-5 years of experience in a Sales Operations or Sales Support role, preferably within a consumer home goods company.

• Experience supporting both Pre-Sales and Post-Sales activities
• Must have graveyard shift experience to align with U.S. East Coast working hours.
• Advanced Excel skills - proficiency with formulas, pivot tables, and data analysis tools is required.
• Experience with ERP systems (NetSuite preferred).
• Strong proficiency in Canva or Adobe for creating presentations, marketing materials, and other visuals.
• Exceptional written and spoken English fluency.
• Must have high-speed internet and a reliable backup connection.

• Dedicated, distraction-free home office workspace.

• Preferred Skills (Nice-to-Have)

• Accounting experience - familiarity with invoicing, payment tracking, and reconciliations.

• Sales experience - understanding of the sales process and customer lifecycle.

• Key Attributes

• Detail-Oriented - Ensures accuracy and precision in all tasks.

• Proactive - Anticipates issues and resolves them before they escalate.
• Organized - Able to manage multiple projects and deadlines simultaneously.
• Strong Communicator - Confidently interacts with internal stakeholders, customers, and vendors.
• Problem-Solver - Demonstrates creativity and resourcefulness in resolving challenges.
• Team Player - Works collaboratively across departments to achieve shared goals.
• Entrepreneurial - Goes out of the way to increase existing & grow new business.

Your Daily Tasks

• Sales Order & Account Management
• Enter and process sales orders with speed, accuracy, and attention to detail.
• Track details of accounts, projects, and orders, ensuring timely follow-ups and updates.
• Monitor order status and proactively resolve any issues affecting delivery timelines.
• Ensure customers submit complete and accurate purchase orders on time and follow up until received.
• Customer Project Coordination
• Manage projects for multiple customers/accounts, ensuring smooth progress from start to finish.
• Complete item set-ups and vendor set-ups for customer systems.
• Prepare and submit item information on customer portals.
• Collaborate with internal teams, including sales, logistics, accounting, and operations, to ensure deadlines are met.
• Communicate with buyers, factories, freight carriers, and other stakeholders as needed.
• Customer Service & Support
• Field customer requests and follow up diligently, including samples, product testing, marketing assets, and technical specifications.
• Provide timely responses and solutions to ensure customer satisfaction.
• Prepare presentations, quotations, and proposals to support sales efforts.
• Follow up on orders/quotes/projects as needed.
• Data Analysis & Reporting
• Perform economic analysis of items for various customers, helping to drive pricing and margin decisions.
• Create and maintain pivot tables, advanced Excel formulas, and data-driven reports.
• Analyze trends and performance metrics to provide insights to the sales team.
• Cross-Functional Collaboration
• Coordinate with internal teams to ensure projects and orders progress as intended.
• Follow up on invoices, sales order confirmations, and shipping details.
• Work closely with factories and freight carriers when required.
• Support internal process improvements to enhance operational efficiency.
• Administrative Duties
• Manage emails and key communications to ensure nothing falls through the cracks.
• Prepare documents, reports, and presentations as requested by the sales team.
• Handle ad-hoc administrative tasks as needed to assist the team and maintain smooth operations.

About the Client

Innovating Dining, Redefining Experiences

Our client is a leading lifestyle brand revolutionizing how people connect over meals, offering innovative products that bring elegance and creativity to every occasion. With a commitment to design, quality, and customer experience, they continue to grow their global presence, providing stylish solutions that inspire gatherings worldwide.

Who Are We

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra