Collection Support Associate

7 hours ago

Quezon City, National Capital Region, Philippines -8a32-44a0-aeff-852a51634b59 Full time ₱15,000 - ₱25,000 per year
Key Responsibilities
  • Conduct regular follow-ups (calls, messages, emails) to students/customers with outstanding balances.
  • Provide courteous reminders and payment updates to encourage timely settlement of dues.
  • Maintain accurate records of communication, commitments, and payment arrangements.
  • Monitor accounts receivable aging and prioritize collections based on due dates.
  • Coordinate with Finance or Sales teams for any account concerns.
  • Prepare simple reports on collection progress and issues encountered.
  • Assist customers with basic billing inquiries and payment instructions.
  • Escalate concerns or non-responsive accounts to immediate supervisor as needed.

Qualifications
  • With or without experience; background in customer service, sales, or collections is an advantage.
  • Good communication skills (written and verbal).
  • Organized, persistent, and comfortable doing follow-ups.
  • Ability to handle sensitive financial information with confidentiality.
  • Basic knowledge of spreadsheets or CRM tools is a plus.

Work Competencies
  • Strong follow-through and attention to detail
  • Customer-friendly approach but firm in collecting payments
  • Time management and prioritization
  • Ability to work independently

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