Cruise Specialist

7 days ago

Quezon City, National Capital Region, Philippines Probe Group Full time ₱150,000 - ₱300,000 per year

Apply Now

Back to search results

Previous job Next job

Job Description
Customer Service Representatives will handle customer inbound service calls that may be pre-booking and post in nature. Customer Service Representatives (Service) will assist in customer's inquiries, concerns, or questions, as well as action requests to manage existing bookings for both direct guests and travel advisors.

This role will use knowledge of the client-specific processes, policies, products to respond to customer's queries and provide assistance to resolve customer needs. This will be done through accessing the client's reservations system to action any requests that require amendment to existing bookings, or creating new bookings. In addition to the reservations systems, Customer Service Representatives are given access to the client's knowledge base, where processes, policies and updates are housed in order to provide the most up to date information and most suitable resolution for customers.

Customer Service Representatives ring-fences customer satisfaction in the inbound channel, upholding solid customer experience by ensuring complete and accurate information is utilized and provided when handling customer interactions, that the calls are handled in an efficient manner, as well as demonstrating customer service throughout the conversation with the customers.

Close the popup

Apply Now

Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.
Get notified for similar jobs

You'll receive updates once a week

Enter Email address (Required)

Failure

Get tailored job recommendations based on your interests.

profile icon

Profile recommendations

No recommendations found

Similar Jobs

  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741">

Cruise Specialist

  • || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Quezon City, National Capital Region (Manila), Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Quezon City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741">

Cruise BOH Agent

  • || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Quezon City, Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Quezon City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741">

Cruise Reservation Specialist

  • || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Quezon City, Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Quezon City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741">

Cruise Reservation Specialist

  • || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Quezon City, Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Quezon City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741">

Digital Advisor

  • || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Quezon City, Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Quezon City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741">

Loan Servicing Officer

  • || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Makati City, Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Makati City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741">

Retention Specialist

  • || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Makati City, Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Makati City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time

No recommendations found

Jobseekers Also Viewed

No recommendations found

Life at Probe Group

Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.

Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.

Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.

  • Cruise Sales Specialist

    7 days ago

    Quezon City, National Capital Region, Philippines Magellan Solutions Full time ₱350,000 - ₱400,000 per year

    Capitalize the following perks:Salary is open for negotiationHMO with free dependentRetirement Planleave credits (all convertible to cash)Job Description:Answers inbound sales calls, inquiries, and customer service calls.Answers caller's questions concerning all aspects of cruise vacations and options, closing the sale of a cruise booking, and "upselling"...

  • Aesthetic Healthcare Professional

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeMedical Full time ₱50,000 - ₱150,000

    Job Title:Cosmetic Medical SpecialistJob OverviewThis is an exciting opportunity to work as a Cosmetic Medical Specialist on a Cruise Ship. As part of our Medi-Spa team, you will have the chance to administer cosmetic medical procedures and provide aesthetic medical solutions to onboard guests.ResponsibilitiesAdminister cosmetic medical procedures to onboard...

  • Travel Consultant

    3 weeks ago

    Paranaque City, Calabarzon, Philippines First Maritime Shared Services, Inc. Full time

    Scope of the role:Sell:* Serve as a primary point of contact for air-related inquiries from guests, travel advisors, and internal partners via phone, email and Salesforce with professionalism, and discretion.* Create, confirm, and manage customized air itineraries using GDS systems (Amadeus), in alignment with Journey embarkation and disembarkation...

  • Travel Experience Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines beBeeTravelAgent Full time ₱250,000 - ₱500,000

    Be part of a dynamic team where you'll help customers plan and book unforgettable travel experiences. Your expertise will guide them through booking options, and you'll resolve issues with accuracy and care.Key ResponsibilitiesAssist customers with booking inquiries, changes, cancellations, and special requestsProvide expert recommendations for travel...

  • Aesthetic Medical Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines beBeePhysician Full time ₱900,000 - ₱1,200,000

    Medispa Physician JobThe Medispa Physician administers cosmetic medical procedures to onboard guests. They must possess the clinical knowledge to administer these procedures safely and effectively, and be able to explain accurately all aspects of the products and services to the guests.They must have excellent communication skills and be able to provide...