
Travel Experience Specialist
4 days ago
Be part of a dynamic team where you'll help customers plan and book unforgettable travel experiences. Your expertise will guide them through booking options, and you'll resolve issues with accuracy and care.
Key Responsibilities- Assist customers with booking inquiries, changes, cancellations, and special requests
- Provide expert recommendations for travel options based on customer needs
- Manage reservations across hotels, flights, cars, cruises, and activities
- Resolve booking issues quickly and professionally
- Handle rebookings, upgrades, refunds, and itinerary adjustments
- Follow brand guidelines and maintain a high level of accuracy in all transactions
- Use multiple systems to research, book, and modify travel components
- Meet performance goals including quality, resolution time, and customer satisfaction
- At least 1 year of experience in a call center or customer service role
- Experience handling travel bookings: hotels, flights, tours, car rentals, cruises, or similar
- High school diploma or equivalent; college-level education is a plus
- Strong verbal and written communication skills
- Comfortable using booking platforms, reservation systems, and CRMs
- Excellent attention to detail when managing booking information and customer data
- Night differential pay: Enjoy a higher-than-average rate to compensate for night shifts
- Competitive salary & benefits: A progressive package with monthly incentives and annual appraisal
- Paid Time Off: 25 vacation, sick, and paid leaves combined plus birthday, maternity, and paternity time off
- Free Food & Coffee: Enjoy breakfast, lunch, or dinner every week, along with daily coffee and tea
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