Travel Experience Specialist

4 days ago


Cebu City, Central Visayas, Philippines beBeeTravelAgent Full time ₱250,000 - ₱500,000

Be part of a dynamic team where you'll help customers plan and book unforgettable travel experiences. Your expertise will guide them through booking options, and you'll resolve issues with accuracy and care.

Key Responsibilities
  1. Assist customers with booking inquiries, changes, cancellations, and special requests
  2. Provide expert recommendations for travel options based on customer needs
  3. Manage reservations across hotels, flights, cars, cruises, and activities
  4. Resolve booking issues quickly and professionally
  5. Handle rebookings, upgrades, refunds, and itinerary adjustments
  6. Follow brand guidelines and maintain a high level of accuracy in all transactions
  7. Use multiple systems to research, book, and modify travel components
  8. Meet performance goals including quality, resolution time, and customer satisfaction
Requirements
  • At least 1 year of experience in a call center or customer service role
  • Experience handling travel bookings: hotels, flights, tours, car rentals, cruises, or similar
  • High school diploma or equivalent; college-level education is a plus
  • Strong verbal and written communication skills
  • Comfortable using booking platforms, reservation systems, and CRMs
  • Excellent attention to detail when managing booking information and customer data
Benefits
  • Night differential pay: Enjoy a higher-than-average rate to compensate for night shifts
  • Competitive salary & benefits: A progressive package with monthly incentives and annual appraisal
  • Paid Time Off: 25 vacation, sick, and paid leaves combined plus birthday, maternity, and paternity time off
  • Free Food & Coffee: Enjoy breakfast, lunch, or dinner every week, along with daily coffee and tea


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