Operations Supervisor

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.We're trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.When you join Canon Business Services Centre, you'll find a rewarding culture that values you. You'll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group's success.

Essential duties

Financial / Commercial

• Review and maintenance of General Ledger and sub-ledger accounts

• Conducts review and analysis of financial transactions and reports

• Ensures accurate and appropriate recording of revenues, expenses, accruals, adjustments, etc

• Approves general journal entries prior to posting

• Reviews balance sheet reconciliation reports and ensures that relevant schedules and analysis are available monthly

• Responsible for period-end close procedures: Inventory, Purchasing, Payables, Receivables, Treasury, Fixed Assets, Projects, and General Ledger

• Reviews post month-end reports

• Responds to queries from Management pertaining to General Ledger issues and proposes resolution as necessary

• Reviews process documentation and flowcharts

• Oversees annual, quarter and month end onshore reporting – Budget, reconciliation, Financial Package, and Treasury

• Responsible for adherence to accounting policies and internal control guidelines

• Ensures that audit requirements during interim and year-end financial audit are being provided and managed timely

• Evaluates current accounting processes and proposes improvements for operational efficiency

• Complies with company system

• Recommends areas for standardization and process improvement

Customer

• All accounting processing is complete, accurate and timely.

• Monthly results are complete and accurate.

• Monthly results are prepared in accordance with agreed timetables, including the consolidation and corporate reporting.

• Enquiries are resolved promptly and professionally.

• Finance requirements and issues are addressed.

• Reconciliations are kept up to date and all reconciling items are investigated and resolved in a timely manner.

Process

• Ensure that finance processes are efficient, effective and fit for purpose. Finance process documentation is maintained & controlled.

People Management

• Supervise the Finance operations for Canon Singapore and Canon Hongkong teams. Responsible for ensuring all employee schedules are planned and SLA requirements are met.

• Ensure that team members and team leaders have the tools and available knowledge to implement and provide exceptional service delivery in line with contractual obligations.

• Establish employee goals, conduct performance reviews, coaching, and providing career development. Coach and develop the leadership team.

• Coordinates facility resources through workforce planning and hardware and software allocation, implements operational procedures within facility ensuring all resources are managed effectively.

Qualifications

• Minimum 6 to 7 years of experience working in the finance function of a corporate/ multinational environment.

• Bachelor's / College Degree in finance or any related discipline

• Strong technical knowledge

• Experience working in a BPO industry

• Excellent in ERP systems and process knowledge

• Excellent written and verbal communication skill

• Excellent time management and prioritization skills

• High level of accuracy and a strong work ethic

• Strong people leadership including coaching and motivating skill

• Intermediate to advanced MS Excel skills

• Ability to work independently as well as a part of a wider team

• Eye for detail and efficient time management

• Analytical, takes initiative, good decision making and problem- solving skills

• Flexible and willing to take new challenges/assignments

• Good reporting skills

• Customer-centric and results oriented individual

• Team and performance management

• Willing to extend hours to meet changing work environment and to meet tight deadlines