Client Operations Representative

Requisition Number:

Location: The role will be a hybrid position located in Pasig, Philippines.

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune's World's Best Workplaces list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

The Client Operations Representative Level 1 will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE).  This involves, but is not limited to: quoting, ordering and account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections.  Pre-sales support functions include: pre-qualification of accounts, product pricing, research, configuration and product information.

As a Client Operations Representative you will:

• The Client Operations Representative will be responsible for developing efficient practices to serve business needs.
• Work on special projects for clients and sales force as needed. 
• Attend Company, vendor, and publisher trainings and webinars, as directed.
• Build relationships with other Insight departments and increase efficiencies where applicable.
• Prioritize and respond to incoming client calls and emails 
• Research technical information on product requests and ensure access to procurement.
• Responsible for correct and accurate order processing. 
• Prepare, manage and submit sales quotes accurately into the appropriate quote entry system.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we're looking for

• Preferably Bachelor's Degree in any course 
• College Level
• Some experience in customer service, operations, and other related experience.  
• Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
• Strong written and verbal English communications skills
• Able to successfully manage multiple priorities

What you can expect
We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

• Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
• Hybrid work set-up
• Group Life Insurance
• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.