Loan Administrator

Shaping Real Estate Success, One Loan at a Time

Support global lending networks with your expertise in residential loans. Here's your chance to build a global career in real estate lending without leaving the country. Gain international opportunity, make your mark in mortgage administration, and drive real impact in the property industry.

Job Description:

As a Loan Administrator, you will support broker networks by managing loan lodgements, troubleshooting product and policy issues, and providing expert guidance. You'll ensure smooth operations, accurate documentation, and reliable communication to strengthen lending processes and create meaningful impact in real estate.

Job Overview:

Employment type: Full-time

Shift: Day Shift, Weekends Off

Work setup: Permanent WFH

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum 2 years of experience in residential lending
• At least 1 year of administrative support experience in the AU mortgage industry, including credit management
• Hands-on experience with loan lodgement processes
• Proficient in ApplyOnline and property valuation tools (CoreLogic)
• Strong understanding of lending terminology, policies, and regulations
• Excellent problem-solving and troubleshooting skills
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Strong task prioritization and ability to manage shifting deadlines
• Self-managed with the ability to handle multiple priorities
• Critical thinker with a proactive approach
• Professional, personable, and relationship-focused
• Team player with a results-driven mindset
• Proficient in Microsoft Excel
• Certificate IV in Financial Services (Finance/Mortgage Broking Management) or equivalent is highly preferred

Your Daily Tasks

• Interpret, clarify, and implement product changes in the product catalogue and policy changes in the lender policy database
• Provide support to the broker network through email, telephone, and the Lending Advice Forum, addressing inquiries about broker systems
• Offer Subject Matter Expert (SME) advice and support to the broker network to help them understand policies, navigate complex scenarios, and structure deals
• Troubleshoot product and policy issues as they arise
• Communicate lender updates and changes to the franchise network

About the Client

Powering Property Dreams with Trusted Lending Support

Our client is a leading force in the real estate lending industry, supporting thousands of clients and brokers with trusted mortgage solutions. With a strong commitment to accuracy, efficiency, and customer service, they help individuals and businesses navigate lending processes confidently. Through innovation and expertise, they continue to shape the future of property finance.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra