SAP Service Desk Analyst

4 hours ago

Manila, National Capital Region, Philippines Asw Full time ₱1,800,000 - ₱3,600,000 per year

Job Description


Join a company that's transforming mid-market organisations succeed in the SAP Cloud. They are an award-winning industry leader, celebrated with multiple SAP Partner Awards for delivering top-tier intelligent ERP solutions. Be part of a team that drives innovation and real impact 

The Opportunity

Be the frontline hero Collaborate with SAP consultants, implement ITIL standards, and gain crucial, hands-on exposure to both SAP systems and modern cloud tech. The fastest way to advance your technical skills and career.

Why join us?

  • Proudly Great Place to Work certified
  • Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
  • Grow with stability: 100+ in our 10-Year Club by 2025
  • Dynamic talent network: 2,000+ across APAC and beyond
  • Competitive compensation with annual reviews
  • Comprehensive medical care for you and your family
  • Generous paid leave because work-life balance matters
  • Level up with LinkedIn Learning and tailored training
  • Flexible work setup

Staff Testimonial

"Working together across teams and culture help us solves problems better" - Onsite Technical Support, ASW Malaysia

What You'll Do

  • Provide professional, first-line IT and SAP support via service desk, phone, and email.
  • Log, prioritize, and resolve incidents/requests using ITSM tools; escalate complex issues promptly.
  • Ensure SLA compliance and maintain clear, effective communication with all users.
  • Assist with system access, process documentation, and operational reporting.
  • Contribute actively to continuous improvement and knowledge base updates.

Key Criteria

  • Bachelor's degree in IT, Computer Science, or a related field.
  • 1–2 years in a Service Desk or corporate IT support role.
  • Familiarity with ITIL processes (certification preferred).
  • Prior experience or knowledge of SAP systems is highly advantageous.
  • Excellent communication, analytical, and problem-solving abilities.

Work Set Up
Work setup & hours may vary by location in accordance with local norms, practices & policies.  

  • Manila (BGC, Taguig): Australian hours Perth or Brisbane (6 am–3 pm or 7 am - 4pm PHT) with a full-time WFH work arrangement.

#LI-JS1

  • SAP Service Desk Analyst

    4 hours ago

    Manila, National Capital Region, Philippines ASW Full time ₱180,000 - ₱360,000 per year

    Job Description The OpportunityBe part of a company that empowers mid-market organisations to thrive in the SAP Cloud. Our client is more than just a partner — they're an award-winning industry leader, recognised with multiple SAP Partner Awards for excellence in intelligent ERP solutions.We're seeking a passionate and skilled Service Desk Analyst to join...

  • SAP Service Desk Analyst

    4 hours ago

    Manila, National Capital Region, Philippines AS White Global Full time ₱40,000 - ₱60,000 per year

    The OpportunityBe part of a company that empowers mid-market organisations to thrive in the SAP Cloud. Our client is more than just a partner — they're an award-winning industry leader, recognised with multiple SAP Partner Awards for excellence in intelligent ERP solutions.We're seeking a passionate and skilled Service Desk Analyst to join a dynamic,...

  • Service Desk Analyst

    1 week ago

    Manila, National Capital Region, Philippines Espire Infolabs Full time ₱30,000 - ₱60,000 per year

    Relevant experience in Service Desk Analyst with a strong customer interaction experienceGood troubleshooting skillsExposure to Active Directory, DNS, DHCP, and VPNWilling to work in a 24x7 environment and provide weekend coverage, if needed.Ability to multitask in a fast-paced environment.Excellent ability to learn and articulate technical concepts.Strong...

  • Service Desk Analyst

    1 week ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱300,000 - ₱450,000 per year

    Role Qualifications 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.1 - 2 years' experience supporting the following hardware and software: PC, Macintosh,...

  • Service Desk Analyst

    4 hours ago

    Manila, National Capital Region, Philippines Staff Domain Inc Full time ₱300,000 - ₱600,000 per year

    Set-up and Location: Onsite | Ortigas, Pasig (Hybrid option may be available)Work Schedule: 8:30 AM - 5:30 PM (AEST) | 6:30 AM - 3:30 PM (PH Time)On-Call: Required after AU shift Ready to be part of a team that keeps businesses running smoothly? We're looking for a Service Desk Analyst (MSP Support Analyst) to join a dynamic, client-focused Managed Service...

  • Service Desk Analyst

    3 hours ago

    Manila, National Capital Region, Philippines Orro Group Full time ₱1,500,000 - ₱3,000,000 per year

    Location: ManilaWork covered business hours + rostered weekendsCompetitive base + benefitsThis isn't just another Service Desk role.At Orro, we're building something different; a connected, cloud-first, automation-driven environment that's secure, reliable, and built around great people. As a Service Desk Analyst (Level 2), you play a key role in delivering...

  • Service Desk Analyst

    5 hours ago

    Manila, National Capital Region, Philippines POWER IT SERVICES Full time ₱25,000 - ₱500,000 per year

    Act as the first point of contact for enterprise users of a Tele performance global client. Log, classify, and resolve IT incidents within SLA.Responsibilities:• Provide L1 support for applications, accounts, email, and hardware• Log incidents using ITSM tools (Service Now, Remedy, Jira)• Reset credentials, unlock accounts, assist with access...

  • IT Service Desk Analyst

    5 hours ago

    Manila, National Capital Region, Philippines ATOS Information Technology Inc. Full time ₱250,000 - ₱500,000 per year

    Shift Schedule: ShiftingWork Setup: OnsiteLocation: McKinley, Taguig/MOA, PasayJob Qualifications:Candidates must have Excellent English communication skills.Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree in any field.At least 1 years' Service Desk/Helpdesk/Technical Support experience is...

  • IT Service Desk

    4 hours ago

    Manila, National Capital Region, Philippines GodHeir Services Full time ₱360,000 - ₱540,000 per year

    JOB ROLE: IT SERVICE DESKYears of Related Experience: 2 to 4yearsBPO Experience :1 YearIndustry/ Domain experience : Retail, Hospitality, HealthcareSite Location : TaguigSALARY: P30K TO P45KEssential Responsibilities and Duties• Provides First and second-line investigation and diagnosis• Resolves and closes incidents/service requests as per Service desk...

  • Service Desk Manager

    6 hours ago

    Manila, National Capital Region, Philippines Nezda Global Full time ₱1,200,000 - ₱3,600,000 per year

    About the RoleYou'll oversee a large, multi-geo Service Desk organization with 200+ FTEs. You'll be responsible for delivery excellence, financial performance, client engagement, and continuous improvement across all service desk operations.Key ResponsibilitiesLead and manage Service Desk teams of 200+ FTE across multiple geographiesOversee daily, weekly,...