SAP Service Desk Analyst

12 hours ago

Manila, National Capital Region, Philippines ASW Full time ₱180,000 - ₱360,000 per year

Job Description

The Opportunity

Be part of a company that empowers mid-market organisations to thrive in the SAP Cloud. Our client is more than just a partner — they're an award-winning industry leader, recognised with multiple SAP Partner Awards for excellence in intelligent ERP solutions.

We're seeking a passionate and skilled Service Desk Analyst to join a dynamic, collaborative team. In this role, you'll be the first point of contact for customer inquiries, incidents, and service requests. You'll gain hands-on experience with SAP technologies, work within ITIL-aligned frameworks, and collaborate with expert consultants to deliver outstanding customer support

Work setup: Hybrid (mostly remote) with occasional onsite reporting 1–2 times per month following Australian business hours (6:00 AM–3:00 PM PST)

Key Responsibilities

  • Provide first-line IT and SAP support via service desk, phone, and email.
  • Log, prioritise, and resolve incidents and requests using ITSM tools.
  • Escalate complex issues to higher-level support teams.
  • Ensure SLA compliance and maintain clear communication with customers.
  • Assist with system access requests, process documentation, and reporting.
  • Contribute to continuous improvement initiatives and knowledge base updates.

Skills, Experience & Qualifications

  • Bachelor's degree in IT, Computer Science, or related field.
  • 1–2 years' experience in a Service Desk or IT support role.
  • Familiarity with ITIL processes (certification a plus).
  • SAP knowledge or experience highly regarded.
  • Excellent communication and problem-solving skills.

ASW Offers

  • Be part of a Great Place to Work certified company that's going places
  • Thrive in a dynamic, inclusive, and supportive culture that celebrates collaboration, diversity, and shared success across borders.
  • Enjoy competitive compensation that recognises your skills and contributions.
  • Work with global clients and stakeholders, gaining valuable international exposure.
  • Comprehensive medical benefits to support your well-being, covering your family member(s).
  • Generous paid leave entitlements, because life outside work matters too.
  • Exciting team outings, company events, and travel opportunities, like our annual overseas trips, unforgettable parties, and more.
  • Collaborate with colleagues across Malaysia, Vietnam, the Philippines, and Australia, expanding your global perspective.
  • Ongoing training and career development tailored to your role and the industry.
LI-JS1

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