Technical Support Lead

12 hours ago

Manila, National Capital Region, Philippines Peoplegig Full time


Co-working Space: Full On-site work (exact location to be confirmed, potential locations include Alabang, Ortigas, Mandaluyong, Makati, BGC, Quezon City, Pasay, Clark, and Cebu), 8:00 AM 5:00 PM AEST.


Role Brief

The Technical Support Lead will be responsible for building, managing, and scaling CareVisions offshore technical support function. This role oversees both Tier 1 and Tier 2 teams, establishes process discipline, drives SLA performance, and serves as the primary escalation point for complex technical issues. The Lead must bring strong technical acumen, clear communication skills, and a deep understanding of Australian work culture, ensuring a high-quality support experience for internal and external users. Key Role Deliverables Lead and oversee Tier 1 and Tier 2 support operations. Design and establish the support team structure, workflows, and performance processes. Monitor and drive support metrics, SLA performance, and service quality. Provide hands-on technical guidance, particularly in PHP debugging and browser DevTools. Act as the key liaison with Australian stakeholders and clients, ensuring smooth communication. Train, mentor, and onboard new support team members as the function grows. Manage multi-channel support operations across email, phone, live chat, and support desk. Provide regular reporting and updates to Andrew and Irene.The Technical Support Lead will be responsible for building, managing, and scaling CareVisions offshore technical support function. This role oversees both Tier 1 and Tier 2 teams, establishes process discipline, drives SLA performance, and serves as the primary escalation point for complex technical issues. The Lead must bring strong technical acumen, clear communication skills, and a deep understanding of Australian work culture, ensuring a high-quality support experience for internal and external users.

Key Role Deliverables

  • Lead and oversee Tier 1 and Tier 2 support operations.
  • Design and establish the support team structure, workflows, and performance processes.
  • Monitor and drive support metrics, SLA performance, and service quality.
  • Provide hands-on technical guidance, particularly in PHP debugging and browser DevTools.
  • Act as the key liaison with Australian stakeholders and clients, ensuring smooth communication.
  • Train, mentor, and onboard new support team members as the function grows.
  • Manage multi-channel support operations across email, phone, live chat, and support desk.
  • Provide regular reporting and updates to Andrew and Irene.

  • Inspection Support

    2 weeks ago

    Manila, National Capital Region, Philippines Powers Technical Services OPC Full time

    Join a growing U.S.-based engineering firm and turn field data into high-impact technical reports.Powers Engineering & Inspection, Inc. is expanding their Philippines support team and looking for a detail-driven Engineering Support – Technical Report Writer who takes pride in accuracy, clarity, and engineering excellence. In this role, you'll work closely...

  • Technical Lead

    6 days ago

    Manila, National Capital Region, Philippines White Cloak Technologies Full time

    Job Summary: Technical Lead is a software engineer responsible for leading a development team; ensuring that the developers are aligned with the technical direction and produce quality applications/solutions.Essential Duties and ResponsibilitiesWork with the Solutions Architect and other subject matter experts to design the Technical Implementation Plan of...

  • Junior IT Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines Touch Support Full time

    Junior IT Support SpecialistRequired work experience: not requiredFull-time, remote workWho are we?You have always been interested in IT but haven't yet found your way in? Or have you just started learning about technology and want to put your passion into a career? Then, this is the perfect time and place to make it happenTouch Support is a US-based company...

  • Database Operations Support

    1 week ago

    Manila, National Capital Region, Philippines Focus Support Associates Full time

    We are looking for a Database Operations Support - TSR to join our growing team. This role requires a balance of technical troubleshooting and database operations expertise, supporting both internal teams and global stakeholders. You will be the go-to person for technical escalations, SQL queries, and database monitoring while ensuring smooth handoffs...

  • Technical Ads Support

    2 weeks ago

    Manila, National Capital Region, Philippines SolviqConnect PH Full time

    Company DescriptionWe specialize in outsourcing, talent acquisition, business management, and recruitment solutions. Our mission is to connect top talent with leading companies, providing comprehensive staffing and workforce management services that drive business growth. Connecting talent. Solving needs.Location: Cyber Omega, Ortigas Center, Pasig City...

  • L2 Technical Support

    11 hours ago

    Manila, National Capital Region, Philippines iTechrise Inc. Full time

    We are seeking a skilled L2 Technical Support to join our on-site team in Makati. In this role, you will provide advanced technical assistance for our proprietary Hotel Management Software (HMS), handling complex issues, guiding clients through sophisticated configurations, and ensuring the seamless operation of our enterprise platform.This opportunity is...

  • Technical Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Socium - Teams Done Differently Full time

    We are looking for an experienced.NET Development Leadto join our team. This role is ideal for someone who combines strong technical capabilities with leadership experience and enjoys staying hands-on with code.Contract:12 months (with strong potential for extension)Location:MakatiSchedule:9am-6pm, once week onsiteKey Responsibilities:Lead a team of...

  • Technical Support Engineer

    13 hours ago

    Manila, National Capital Region, Philippines Intetics Full time

    Intetics Inc., a global technology company providing custom software application development, distributed professional teams, software product quality assessment, and «all-things-digital» solutions, is looking for a Technical Support Engineer to join our dynamic team.Working hours: 9:00 - 18:00 in UK time zoneOR9:00 - 18:00 in US EAST time zoneWhat...

  • Sr. Technical Support Specialist

    6 days ago

    Manila, National Capital Region, Philippines Unified Accounting & Tax, LLP Full time

    Senior Technical Support SpecialistThe T2 Technical Support Specialist is an essential member of the Support team that provides assistance to customers and teammates alike by providing solutions and will also provide additional technical help to team members in the absence of the Technical Team Lead. The role reports to a Technical Team Lead.The impact you...

  • Salesforce Technical Lead

    7 days ago

    Manila, National Capital Region, Philippines Emapta Full time

    Strengthen Digital Property Experiences Through Expert Salesforce SolutionsIn real estate technology, scalable architecture shapes how millions search, transact, and explore property. This opportunity places you at the core of sophisticated Salesforce ecosystems, guiding engineering decisions that influence user journeys across continents. If you thrive on...