Customer Service Support

1 week ago

Davao City, Davao, Philippines Yulink Services Full time

Good with people and creative? Help customers turn their ideas into works of art

Yulink Services is looking for candidates with customer service and sales experience, a passion for art, and a drive to succeed in a fast-paced environment.

Worried about sales? Don't be. The company is not a telemarketing or cold sales company. Most customers reach out to bring their visions to life, and we just need the right people to make that happen.

What You'll Do:

  • Respond to customer inquiries and sales leads through various channels (email, phone, chat).
  • Guide customers through the sales, design, billing, and post-sale processes.
  • Cross-sell products and services.
  • Follow company policies and procedures.
  • Work towards individual, team, and company goals, including meeting assigned sales quotas.
  • Deliver a world-class customer experience.
  • Make outbound calls to support sales goals and customer engagement.
  • Perform additional duties and responsibilities as assigned.

What We're Looking For:

  • At least college level.
  • Minimum 2 years of experience in customer service or call center roles.
  • Experience with outbound calls.
  • Retail or sales experience is a plus.
  • Prior work-from-home experience is required.
  • Willingness to work night shift schedules.
  • Willingness to work the graveyard shift with fixed weekend rest days.
  • Experience with CRM software or telephony and proficiency in Microsoft Office.

Work-From-Home Requirements:

  • Reliable internet connection.
  • PC hardware such as a laptop or desktop, monitor, keyboard, mouse, and headset.
  • Quiet home office environment free from distractions.

What You'll Get:

  • Competitive salary of ₱35,000/month, which may increase depending on foreign exchange.
  • Quarterly Customer Care incentive plan.
  • 13th-month bonus and paid leaves after 12 months.
  • Permanent work-from-home setup. No on-site or hybrid work is required.

Job Type: Full-time

Pay: From Php35,000.00 per month

Benefits:

  • Work from home

Application Question(s):

  • Do you have at least 2 years of customer service and outbound sales experience in BPO? YES or NO
  • Are you available to work night shifts, weekdays only, from 8:00 PM to 6:00 AM PHT? YES or NO
  • Do you have prior work-from-home experience in a call center role? YES or NO
  • Do you have a reliable home office setup with stable internet, your own computer, headset with mic, and the required hardware? YES or NO

Work Location: Remote

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