
Travel Agency Operations Manager
2 days ago
Company Description
Proudly serving the travel industry for 13 years, Global Pinoy Travel & Tours has built a proven track record of success and reliability. As a DOT Accredited and IATA certified agency, we are committed to providing exceptional services to our clients and partners worldwide. Our dedication to excellence drives us to continually deliver outstanding experiences in the travel sector.
Role Description
This is a full-time on-site role for a Travel Agency Operations Manager, located in Quezon City. The Operations Manager will oversee daily operations within the agency, ensuring smooth and efficient processes. Responsibilities include managing travel bookings, client relationships, team coordination, and resolving any operational issues. The role also involves monitoring service quality, improving standard operations procedures, and ensuring compliance with industry regulations.
Qualifications
- Strong leadership and team management skills
- Experience in travel bookings, client relationship management, and customer service
- Ability to resolve operational issues and improve standard operating procedures
- Knowledge of industry regulations and compliance
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency with travel management software and tools
- Bachelor's degree in Business, Hospitality, Tourism, or related field is preferred
- Previous experience in the travel industry is an advantage
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