V-Associate Delivery Manager

4 days ago

Philippines WNS Global Services, Inc. Full time $40,000 - $80,000 per year

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged

Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Managing the client expectations- Stakeholder, Sponsor, Steering Committee Expectations and Relationship Management with customer

● Program Kickoff, create Program Charter, Create Roadmap and Defining Program / Account level standards

● Exp in Defining Infrastructure architecture and Sprint 0 plan would be an advantage

● Defining Project schedule plan and project resource requirements

● Periodic Catch-up/status meeting with customer

● Tracking of cost, Effort, Schedule and Risks

● Conduct Technical solution design review to ensure design is aligned with Appian design principles and customer's long term objectives

● Coordinating with PMO regarding resource additions and releases

● Periodically conduct design reviews of the project to ensure and enforce reusability, framework centric designs and adopting lessons learnt from the customer engagement across the organization

● Handling communication related to contract, resource changes and onsite travel

● SOW preparation, SOW signoff and SOW renewal

● Resolving project internal issues and handling escalations

● Reviewing the timesheet updates by the team

● Communicating the Holiday details to the customer

● Periodic one-to-one catch up with Team Project Lead/Team for project improvements/review individual goals/360 degree feedback

● Periodic career log review of team(Set achievable but challenging targets, provide objective feedback, support improvement,etc)

  • Good command over written and oral communications
  • Ability to multi-task and handle multiple projects is a plus.

● Provide Status report to the management as well as customers

Qualifications

Degree

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