order processing officer

2 weeks ago

Ortigas Metro Manila, Philippines HealthPrescription Inc Full time ₱200,000 - ₱250,000 per year
ey Responsibilities:

  1. Order Management

  2. Receive, review, and process customer Purchase Orders (POs) through approved systems or channels (e.g., email, ERP, Viber, or order portals).

  3. Verify order details such as product codes, pricing, terms, and customer information prior to encoding.
  4. Encode orders accurately into the system for approval and dispatch.

  5. Coordination and Communication

  6. Coordinate with the Sales Team for order clarifications, pricing confirmations, and promotional items.

  7. Communicate with Logistics/Warehouse for product availability, stock allocation, and delivery scheduling.
  8. Liaise with Accounting for billing instructions, payment verification, and credit limits.

  9. Documentation and Filing

  10. Prepare and ensure accuracy of Sales Invoices (SI), Delivery Receipts (DR), and Order Acknowledgments.

  11. Maintain organized files of POs, invoices, and proof of delivery for auditing and compliance.

  12. Monitoring and Reporting

  13. Track order status from receipt to delivery and ensure timely completion.

  14. Monitor pending, back-ordered, or delayed items and coordinate solutions.
  15. Generate daily or weekly Sales and Order Reports for management review.

  16. Customer Service

  17. Respond promptly to client inquiries or follow-ups regarding order status and deliveries.

  18. Handle customer complaints related to orders, ensuring issues are resolved quickly and professionally.

  19. Compliance and Confidentiality

  20. Adhere to company SOPs, FDA guidelines, and data confidentiality standards.

  21. Ensure accuracy in handling pharmaceutical product details, batch numbers, and expiry dates when applicable.

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