Training & Quality Assurance Support

2 days ago

Mandaluyong City, National Capital Region, Philippines Smoothlink Technologies Inc Full time ₱250,000 - ₱450,000 per year

Position Overview

The QA Assistant provides administrative and operational support to the Quality Assurance team of Smoothlink Technologies Inc. This role focuses on data entry, validation, tracker maintenance, reporting, and assisting in targeted QA activities such as call certifications, simulations, and mock sessions. The QA Assistant may also be assigned to support live operations (phone, email, and chat) when staffing issues arise, ensuring service continuity and adherence to company standards.

Key Responsibilities

Administrative & Data Management

  • Perform accurate data entry, validation, and tracker updates for QA and operations.
  • Extract, consolidate, and analyze data from company systems (OA, Joyhub, Zendesk, etc.).
  • Prepare daily, weekly, and monthly reports for QA and management review.
  • Maintain documentation, version control, and filing of QA records.

QA Support Activities

  • Assist in targeted audits and verification tasks as directed by the QA team.
  • Support call certification activities, including mock calls, email, and chat simulations.
  • Help conduct knowledge checks, calibrations, and QA-related training initiatives.
  • Ensure accuracy and completeness of QA documentation.

Operational Support

  • Provide queue coverage by logging into phone, email, or chat channels when staffing support is required.
  • Adhere to standard processes, compliance rules, and workflow requirements when assisting in operations.
  • Escalate irregularities or compliance issues to QA Analysts or Team Leaders promptly.

Ad Hoc & Cross-Team Support

  • Assist in special projects, system testing, and other QA-related tasks assigned by management.
  • Collaborate with Training, HR, and Operations teams to address performance and compliance needs.

Qualifications

  • At least 1 year of experience in customer service, data management, or QA support in a BPO environment.
  • Strong proficiency in Excel/Google Sheets and data validation/reporting.
  • Familiarity with customer service tools is an advantage.
  • Good written and verbal communication skills; able to assist in simulations and certification sessions.
  • High attention to detail, organization, and accuracy in handling data.
  • Willingness to work onsite under a shifting schedule (including weekends and holidays).

Competencies

  • Accuracy & Detail Orientation – Ensures reliability of trackers and reports.
  • Flexibility & Adaptability – Able to shift between administrative support and live operations.
  • Collaboration – Works effectively with QA, Training, HR, and Operations teams.
  • Time Management – Capable of handling multiple reports, requests, and deadlines.
  • Initiative – Identifies opportunities to improve QA processes and reporting.

How to Apply:

Submit your resume to with the subject line: "TQA Support Application – (Your Full Name)

  • quality assurance officer

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines MoneyCat Financing Inc. Full time $70,000 - $120,000 per year

    JOB RESPONSIBILITIESMeasure the quality of collections interactions by evaluating adherence to scripts, company best practices and quality standards, compliance and regulations.Track the number of errors or discrepancies found in collection and operations interaction process.Provide detailed and constructive feedback to agents to help them improve their...

  • Head of Quality Assurance

    1 week ago

    Mandaluyong City, National Capital Region, Philippines The Standard Hospitality Group Full time ₱2,000,000 - ₱2,500,000 per year

    JOB OVERVIEW:TheHead of Quality Assurance (QA)will lead thequality, food safety, and compliance strategyacrossStandard Hospitality Group's (SHG)rapidly expanding network of restaurants, commissaries, and supply chain operations.This role is responsible for developing and enforcing rigorous standards across the end-to-end value chain—fromsupplier...

  • Quality Assurance Manager

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Salmon Services Inc. Full time ₱600,000 - ₱840,000 per year

    Apply here: About the Role – Quality Assurance (QA) ManagerThe QA Manager will design, lead, and execute Salmon's quality monitoring program for customer interactions across financing and banking services. You will set quality standards, lead calibration sessions, analyze performance trends, and collaborate with Operations and Training to elevate support...

  • Quality Assurance Support Associate

    7 days ago

    Makati City, National Capital Region, Philippines Marie France Bodyline International, Inc. Full time ₱150,000 - ₱250,000 per year

    Location: Makati CityWork Setup: OnsiteWe are looking for an Entry-Level Quality Assurance (QA) Support Associate to join our team. This role is ideal for recent graduates or candidates with up to 1 year of experience who are eager to start a career in software quality assurance. You will work closely with QA Specialists, Developers, and Business Analysts to...

  • Quality Assurance Staff

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Cosmopack, Inc. Full time ₱600,000 - ₱1,200,000 per year

    In charge of creating and maintaining quality assurance policies in the company.Can help to set up a Quality Assurance with the DepartmentPreferably with experience in Plastic Printing IndustryCan use Measuring InstrumentWith Experience in Quality AssuranceISO AwarenessHalal AwarenessGMP Awareness

  • Training Supervisor

    3 weeks ago

    Mandaluyong City, National Capital Region, Philippines Support Services Group Full time

    OverviewThis role ensures training delivery is consistent, effective, and aligned with both client expectations and internal quality standards. The Training Supervisor partners closely with operations, quality, and client stakeholders to drive readiness, performance, and continuous improvement within the training function.Key ResponsibilitiesTraining...

  • Training Supervisor

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Support Services Group Full time ₱900,000 - ₱1,200,000 per year

    This role ensures training delivery is consistent, effective, and aligned with both client expectations and internal quality standards. The Training Supervisor partners closely with operations, quality, and client stakeholders to drive readiness, performance, and continuous improvement within the training function.Key ResponsibilitiesTraining Oversight &...

  • Training & Quality Lead

    3 days ago

    Mandaluyong City, National Capital Region, Philippines VidaXL International (HK) Limited Full time $90,000 - $120,000 per year

    We are seeking a tactical and analytical Training & Quality Lead to lead our Quality Assurance (QA) and Training functions across all customer service channels and verticals. This role will be responsible for improving QA efficiency, streamlining processes, and driving high-impact training initiatives to enhance agent performance and customer...

  • Service Assurance Manager I

    2 days ago

    Mandaluyong City, National Capital Region, Philippines GOODMAN SUPPORT SERVICES INC. Full time ₱1,200,000 - ₱2,400,000 per year

    The Service Assurance Manager is responsible for overseeing the performance and effectiveness of both the Service Delivery (inbound call center) and Service Provisioning (outbound dispatch center) departments.This position ensures the teams meet responsiveness, quality, and operational SLAs across a 24x7x365 support model. The manager leads process...

  • Quality Assurance

    3 days ago

    Makati City, National Capital Region, Philippines MCTC Greece Full time ₱900,000 - ₱1,200,000 per year

    Position: Quality Assurance & Data Protection ManagerAt MCTC, we're a global maritime catering management and training company committed to culinary excellence and supply chain innovation. MCTC Philippines, which is our training center in Manila, specializes in equipping galley crew members with the culinary skills and knowledge they need to excel onboard...