Service Leader

Job Description: Client Relationship Management at the Program level.Responsibilities: Capacity planning and staffing plans for the process based on medium term business forecast.Negotiating and finalizing SLA's with the Client.Contract Negotiation.Creating revenue and cost plans for the medium termEstablishing a review/ reporting mechanism with the...

Job Description: The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring client satisfaction, revenue costs as per targets fixed, improvement in quality and productivity, employee satisfaction, attrition within norms.Responsibilities: Capacity planning and staffing plans for the...

Team Leader page is loaded## Team Leaderlocations: INTL-Philippines\*time type: Full timeposted on: Posted Todayjob requisition id: R **TransPerfect Is More Than Just a Job…** Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and...

Job Description: Human Resources Business Partner (HRBP) to contribute both at hands-on and strategic levels to create an exceptional experience for all employees and leaders at EXLThe focus will be on executing the people strategy and related initiatives to ensure an inclusive environment, aligned to the business objectives for Philippines. Responsible for...

Team Lead This role is provided by transcosmos Europe. Your actual pay will be based on your skills and experience. Talk with your recruiter to learn more. Base Pay Range The Team Leader is responsible for providing and supporting the day-to-day provision of services and for promoting the technical knowledge and understanding of the End User Helpdesk team in...

The Team Leader is responsible for providing and supporting the day-to-day provision of the Services and promoting the technical knowledge and understanding of the End User Helpdesk team, in a manner which is conducive to effective working relationships and in line with transcosmos Information System's (TCIS) values and objectives. This includes ensuring...

Job Description: Key ResponsibilitiesStrategic & Operational LeadershipLead end-to-end delivery across life and annuities operations (new business, policy admin, claims, etc.) with a continuous focus on efficiency, quality, and scalability.Define and execute operational strategies aligned with client expectations and future-state process innovation...

Work Set-Up: 100% onsite in McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting Schedule About This Role As a Service Desk Team Leader, you manage a team of Service Desk Analysts, and you are responsible for overseeing the day-to-day effectiveness of service provision and ensuring that targets are met. You also supervise the activities of...

Job Overview Posted today Note: This description contains multiple roles. See sections below for each position. Telework PH – Customer Relations Manager / Team Lead (Sample) Type of Account/Industry: Other Target Start Date: ASAP Workplace: Onsite Schedule: Morning Shift - Time to be announced Type of Employment: Full time (40 hours per week) Perks of...

Job Description: Quality Management:Develop and implement quality assurance frameworks and metricsMonitor call, email, and chat interactions for compliance, accuracy, and customer satisfaction.Conduct root cause analysis and implement corrective actions to improve service quality.Process Improvement:Analyze travel service workflows (e.g., bookings,...