Assistant Vice President-Business Leader-Leadership and Management
1 week ago
Job Description: Key Responsibilities
Strategic & Operational Leadership
- Lead end-to-end delivery across life and annuities operations (new business, policy admin, claims, etc.) with a continuous focus on efficiency, quality, and scalability.
- Define and execute operational strategies aligned with client expectations and future-state process innovation goals.
- Partner with global leadership to deploy automation, AI/ML tools, and digital accelerators across high-impact workflows (e.g., straight-through processing, claims triage, customer query automation).
Digital Transformation & Innovation
- Champion the implementation of digital solutions (RPA, AI chatbots, cognitive document processing, etc.) to modernize service delivery and reduce turnaround times.
- Drive AI enablement in teams , fostering a culture of data fluency, predictive analytics usage, and continuous innovation.
- Partner with internal tech teams and external vendors to identify, pilot, and scale next-gen technologies that support business KPIs.
Client Management
- Own senior-level client relationships and steer digital transformation roadmaps with measurable outcomes.
- Conduct quarterly business reviews (QBRs) and innovation showcases to reinforce value delivered through digitization and automation.
Compliance & Quality Oversight
- Ensure compliance with global and local insurance regulatory bodies .
People & Leadership Development
- Build and lead a high-performing leadership bench that embraces digital-first thinking .
- Provide strategic coaching to operations managers and train teams on using AI-enhanced tools effectively.
Financial & Commercial Management
- Manage the P&L for the account, balancing efficiency from automation with workforce investments .
Responsibilities: Qualifications & Experience
Required:
- Bachelor's degree; MBA or equivalent preferred.
- Minimum 12 years of experience in BPO , with 5+ years managing insurance operations .
- Proven success in deploying AI/RPA/digital tools in operational teams with measurable impact.
- Excellent executive presence and ability to influence across global, cross-functional teams .
Qualifications: Core Competencies
- Strategic & Analytical Thinking
- Digital Transformation Leadership
- Client Partnership & Executive Stakeholder Engagement
- Operational & Financial Acumen
- Innovation Mindset
- Regulatory & Risk Management
- Talent Development in Tech-enabled Environments
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