Assistant Vice President-Business Leader-Leadership and Management

1 week ago

Philippines EXL Service Full time ₱2,000,000 - ₱2,500,000 per year

Job Description: Key Responsibilities

Strategic & Operational Leadership

  • Lead end-to-end delivery across life and annuities operations (new business, policy admin, claims, etc.) with a continuous focus on efficiency, quality, and scalability.
  • Define and execute operational strategies aligned with client expectations and future-state process innovation goals.
  • Partner with global leadership to deploy automation, AI/ML tools, and digital accelerators across high-impact workflows (e.g., straight-through processing, claims triage, customer query automation).

Digital Transformation & Innovation

  • Champion the implementation of digital solutions (RPA, AI chatbots, cognitive document processing, etc.) to modernize service delivery and reduce turnaround times.
  • Drive AI enablement in teams , fostering a culture of data fluency, predictive analytics usage, and continuous innovation.
  • Partner with internal tech teams and external vendors to identify, pilot, and scale next-gen technologies that support business KPIs.

Client Management

  • Own senior-level client relationships and steer digital transformation roadmaps with measurable outcomes.
  • Conduct quarterly business reviews (QBRs) and innovation showcases to reinforce value delivered through digitization and automation.

Compliance & Quality Oversight

  • Ensure compliance with global and local insurance regulatory bodies .

People & Leadership Development

  • Build and lead a high-performing leadership bench that embraces digital-first thinking .
  • Provide strategic coaching to operations managers and train teams on using AI-enhanced tools effectively.

Financial & Commercial Management

  • Manage the P&L for the account, balancing efficiency from automation with workforce investments .

Responsibilities: Qualifications & Experience

Required:

  • Bachelor's degree; MBA or equivalent preferred.
  • Minimum 12 years of experience in BPO , with 5+ years managing insurance operations .
  • Proven success in deploying AI/RPA/digital tools in operational teams with measurable impact.
  • Excellent executive presence and ability to influence across global, cross-functional teams .

Qualifications: Core Competencies

  • Strategic & Analytical Thinking
  • Digital Transformation Leadership
  • Client Partnership & Executive Stakeholder Engagement
  • Operational & Financial Acumen
  • Innovation Mindset
  • Regulatory & Risk Management
  • Talent Development in Tech-enabled Environments

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