Team Leader

Job Overview

Posted today

Note: This description contains multiple roles. See sections below for each position.

Telework PH – Customer Relations Manager / Team Lead (Sample)

Type of Account/Industry: Other

Target Start Date: ASAP

Workplace: Onsite

Schedule: Morning Shift - Time to be announced

Type of Employment: Full time (40 hours per week)

Perks of working at Telework PH:

Basic salary of up to 33K (depending on experience) + 2K allowance (non-negotiable)

Bonus and Incentives depending on Performance*

Government mandated benefits

OT Pay, Holiday Pay, 13th Month Pay, Night Differential Pay

Paid Leaves (VL and SL) every month which are convertible to cash, after 1 year of service if unused*

Life Accident Protection Plan under Sunlife with Tendopay, after 3 months of tenure*

HMO upon regularization*

Annual Salary Increase*

Responsibilities

• Implement and drive continuous improvement to Customer Relations Representative's training and onboarding.
• Drive customer resolution turnaround times in the Customer Care Team, and ensure the requests are maintained to our company service standard timelines.
• Resolve any assigned tickets over the phone and email.
• Assist team members with all queries.
• Work with the client to maintain adequate staffing levels for the Customer Care Team to effectively handle customer cases and resolve issues in a timely manner.
• Improve the Customer Care Team responses through metric and KPI monitoring, coaching, and PIP's.
• Create new and implement existing policies, and standard operating procedures (SOPs) for the Customer Care Team.
• Track resolutions in a timely manner.
• Collaborate closely with leadership to deliver actionable data insights, quality assurance trends, and customer feedback.
• Help define and implement operational and customer relations representative team OKRs and KPIs for delivery of timely resolution to customer support services issues.
• Be responsible for tracking team attendance.

Requirements

• 5+ years of customer service related experience.
• 2+ years experience in supervising a team in a customer service-based business.
• Excellent leadership skills that improve team focus, efficiency, and effectiveness.
• Proven track record of implementing process improvements and standard operating procedures (SOPs).
• Stellar communication skills, both verbal and written.
• Experience with Salesforce or similar CRM.
• Familiarity with selling through an ecommerce company such as eBay is a plus.

Job location: Baliuag, Bulacan

Store Team Leader – Ace Hardware

Baliuag, Bulacan ₱ - ₱

Posted today

Ace Hardware Philippines – Junior Supervisor

Job Description:

• Achieves financial objectives by achieving and monitoring daily sales targets of outright and consignor.
• Ensures merchandise availability by constant monitoring, reordering & stock transfers.
• Determines team strategy to reach sales targets by reviewing store sales records and growth of different product categories.
• Ensures all in-store assets including supplies, furniture, equipment and information are responsibly handled.
• Ensures security and safety control measures relative to all store operations.
• Maintains store cleanliness & ensures store selling assets are in working condition.
• Maintains excellent store merchandise displays, compliant to standards & approved store layout.
• Identifies current and future customer requirements by establishing relationships with potential and actual customers to understand their product/service requirements
• Maintains store staff job results by coaching, skills audits, counseling, and disciplining employees; planning, monitoring staff progress, and appraising job results

Qualifications:

• WILLING TO BE TRAINED IN SM NORTH EDSA UPON HIRING (Transpo allowance will be provided)
• With at least 2 years supervisory experience in Retail and/ Hardware Industry
• With excellent oral and written communication skills
• Willing to work 6days/week

Job Types: Full-time, Part-time, Permanent

Pay: From Php20,000.00 per month

• Health insurance
• Paid training
• Promotion to permanent employee

Warehouse Team Leader

Posted today

Ace Hardware – Warehouse Team Leader

Ensure accuracy and timeliness of order processing.

Monitor and train staff on standard warehouse procedures.

Coordinate with supervisors and managers for smooth operations.

Assist in maintaining inventory accuracy.

Gourmet Selection Inc. – Production Leader

Marilao, Bulacan

Posted today

Job Description

• Oversee production line operations in siomai and siopao food production facility.
• Ensure production targets are met efficiently while maintaining high-quality standards and safety.
• Coordinate with production staff, monitor processes, and resolve issues during production.

Qualifications:

• High school diploma or equivalent; production management training preferred.
• 2-3 years in food production; knowledge of production line operations.
• Strong leadership, communication, problem-solving, and ability to work under pressure.
• Understanding of safety regulations in food manufacturing.

Job Type: Full-time

• Company Christmas gift
• Company events
• Free parking
• On-site parking
• Paid training
• Promotion to permanent employee

Experience:

• Dining Team Leader: 1 year (Required)
• Kitchen Team Leader: 1 year (Required)

Marilao, Bulacan ₱ - ₱

Posted today

Kitchen and Dining Team Leader – Frankie's New York Buffalo Wings

Location: Marilao, Bulacan

Job Description:

• Dining Team Leader responsibilities including guest service oversight, table checks, handling guest concerns, and coordinating with SOD/MOD.
• Promotions, stock management, training, and leadership development.
• Maintain kitchen readiness, portion control, and supplier interactions.
• Lead kitchen team, ensure quality, safety, and a positive work environment.

Qualifications:

• 1 year leadership experience; experience in Fast Food Chains advantageous.
• Excellent guest service, communication, and team attitude.
• Willing to be assigned at SM Marilao.

What We Offer:

• HMO Provision
• Service Charge and Sales Incentives
• Paid time off and holidays
• Career advancement opportunities
• Discounts on products
• Positive work culture

Job Types: Full-time, Permanent

Experience:

• Dining Team Leader: 1 year (Required)
• Kitchen Team Leader: 1 year (Required)

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