Housekeeping Team Member

As a Housekeeping Team Member, you will play a vital role in maintaining a clean, organized, and inviting environment for our guests and staff. Your responsibilities will include performing a variety of cleaning activities, ensuring public areas and rooms meet our high standards, and protecting our equipment.

It's also your responsibility to support Mad Monkey in achieving its Vision and Mission:

• Vision: Mad Monkey – The World's Best Hostel
• Mission: To connect the world through adventure and experience.

Furthermore, you will be instrumental in building a strong foundation of character development within the organization by embodying Mad Monkey core values: Curiosity, Positivity, Courage, Sincerity, Family Spirit, and Diversity, Inclusion, and Sustainability. Your commitment to these values will contribute to creating a positive and inclusive work culture that promotes growth, innovation, and success.

KEY RESPONSIBILITIES:

• Perform a variety of cleaning tasks including sweeping, mopping, dusting, and polishing furniture and surfaces in guest rooms, corridors, lobbies, and public areas.
• Organize your work schedule from the room status list, arrivals and departures, prioritizing rooms that need cleaning.
• Replenish supplies in restrooms and guest rooms.
• Restock room supplies such as toiletries, towels, and coffee supplies, ensuring they are always well-stocked and meet guest needs.
• Replace dirty linens with clean towels, sheets, and pillowcases.
• Inspect and regularly turn mattresses to maintain comfort and hygiene.
• Store all dirty laundry in line with company policy, ensuring proper handling and separation.
• Respond to guest queries and requests in a prompt, courteous, and professional manner.
• Ensure the confidentiality and security of guest rooms by maintaining discretion and following all security protocols.
• Follow all company safety and security procedures, including proper use of cleaning chemicals and equipment.
• Attend training and meetings as required by the company to stay up-to-date on procedures and best practices.
• Report any maintenance issues or safety hazards to your supervisor immediately.
• Observe and report any damage to hotel property to ensure timely repairs and guest satisfaction.

Health and Safety

• Proactively support the company's health and safety program.
• Ensure all team members understand their health and safety responsibilities as outlined in the company's Health and Safety Policy, and monitor compliance with its procedures.
• Be aware of and comply with safe working practices as laid down in the Health and Safety Policy applicable to your workplace. This includes awareness of any specific hazards.
• Report any building, plant, or equipment defects according to hostel procedures.
• Ensure immediate reporting of any accidents involving team members, customers, or visitors according to established procedures. Promote awareness of these procedures across the division.
• Attend mandatory fire and relevant health and safety training.
• Be fully conversant with and abide by all fire and health and safety rules. Ensure effective management of these aspects across the operation.
• Maintain thorough familiarity with all risk assessments for your departments, COSHH regulations, and fire/bomb procedures.
• Ensure your team stays up-to-date and proactively manages their responsibilities in these areas.

SKILLS AND QUALIFICATIONS:

• Previous experience in housekeeping or a related field is preferred but not required.
• Strong attention to detail and the ability to follow instructions.
• Experience working in the hospitality industry is a plus.
• Ability to interact professionally with guests and colleagues from diverse backgrounds.
• Strong teamwork skills to collaborate effectively with housekeeping team members and other departments.
• Ability to stand, walk, and lift heavy objects as needed.
• Flexibility to work on a shifting schedule, weekends, and holidays as required.

Job Type: Full-time

Work Location: In person