Housekeeping Supervisor

Job Summary:

Under the supervision of the Director for Operations, Unit Head for Business Operations, and Facilities Management Supervisor, the Housekeeping Team Lead is responsible in assisting the Facilities Management Supervisor & Unit Head for Business Operations in monitoring the proper upkeep and cleanliness of the assigned centers under her area of responsibility, closely coordinating with the Engineering Department, Center Managers, Head Therapists and Housekeeping regarding assignments, work completion, equipment repairs, supplies control and other housekeeping related concerns in order to further enhance and maintain the standards set by the company.

Area of Responsibilities:
Congressional, Ortigas, and Pampanga

Duties and Responsibilities:

Housekeeping Administration

1. Ensures clean and orderly conditions of the rooms and facilities are strictly and consistently maintained in all centers based on the standards set by the Company.
2. Oversee activities of Housekeeping under her area of responsibility in close coordination with the Housekeeping Supervisor to ensure uniform operational procedures are strictly followed and our professional reputation enhanced.
3. Assists the Housekeeping Supervisor in issuing assignments and daily instructions for Housekeeping and continuously monitors completion of their tasks.
4. Attends to any Housekeeping related concerns, defective equipment, unusual incidents and immediately reports these to the Housekeeping Supervisor / Division Head for Operations / Unit Head for Operations. Ensures that such concerns will be addressed together with the Housekeeping Supervisor at the soonest possible time.
5. Conducts routine inspection on all centers under her area of responsibility, including but not limited to treatment rooms, reception, hallway, stockroom, pantry area and laundry, ensuring that the Housekeeping conform to the standards of cleanliness set by the company.
6. Regularly checks linen consumption, housekeeping supplies, care of furniture and appearance of the center and fixtures of the centers under her area of responsibility and makes the necessary recommendation to the Housekeeping Supervisor / Division Head for Operations / Unit Head for Operations.
7. Regularly checks equipment/machines/facilities in the centers under her area of responsibility and identifies any need for repairs by closely coordinating with the Construction and Maintenance Engineer and preparing the required work request forms noted by the Center Manager/OIC prior to submission to the Operations Department.
8. Reports lost and damaged items to the Housekeeping Supervisor.
9. Ensures that the weekly, monthly, quarterly and annual punch list set by the Housekeeping Supervisor / Division Head for Operations / Unit Head for Operations is strictly followed by the Housekeeping at all times.

Routine Task

1. Maintains cleanliness of treatment rooms, comfort rooms and pantry area after every use or as necessary.
2. Washes and irons uniforms of center personnel including bed sheets, treatment gowns and towels of clients whenever necessary. Checks on its quality to ensure that they are presentable to be used in the center.
3. Runs official errands (i.e. center and client-related needs). Assists in doing commissary work.

Customer Relations Management

1. Establishes and maintains good rapport and relationship with clients and co-workers.
2. Ensures adequate customer service is delivered by Housekeeping at all times. This will include their proper grooming, display of professional demeanor and etiquette when dealing with our clients and their co-workers that will reflect the positive image of the company.

Authorities

1. Controls consumption of cleaning materials, linens/towels and sees to the adequate stocking of cleaning supplies.
2. Allocates needed manpower per center to ensure the center's housekeeping operations are not affected if there is a lacking housekeeping personnel.
3. Approves timekeeping documents submitted by concerned Housekeeping under her assigned area.

Others

1. Recommends necessary and productive changes or improvements to immediate superior.
2. Keeps self-oriented and updated with the rules and regulations set by the Company.
3. Performs other functions, which may be assigned by immediate superior from time to time.