Process Trainer
2 weeks ago
Work Setup: 100% Onsite (MOA Pasay)
Work Schedule: Graveyard shift
Responsibilities:
- 2 years Process Trainer experience
- Excellent communication skills
- 2 years in college w/o back subjects
Qualifications:
- Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents
- Monitors and completes daily attendance tracking during the entire process training until nesting
- Formulates effective activities, exercises or assessments for learning improvement
- Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement
- Ensure compliance to client and organizational policies and procedures
- Maintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agents
- Deliberate to identify new hires needs in training and nesting
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Process Trainer
2 weeks ago
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Process Trainer
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Process Trainer
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BPO Process Trainer
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