Customer Support Specialist

2 weeks ago

PHL Mutinlupa City, Philippines Accelleron Full time ₱40,000 - ₱80,000 per year

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron's 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Accelleron central operations team is looking for high caliber customer support engineers who provides defined services to the internal customers with best quality in the most efficient way. Customer support services endeavors to continuously improve upon the process & delivery of techno commercial services, with the aim to meet the expectation of the business and provide harmonious and delightful services to customers across the globe from Manila. 

Your responsibilities:

  • To provide support to LUs on process Spare Part Quotes for enquiries received directly or through EUS or service coordinators. To register these enquiries in ATURB and ERP. (Or any other Local system). Ensuring correct technical specification as per customer needs and commercial terms i.e. pricing, incoterms, texts, export checks etc. 

  • To provide support to LUs on order booking in local ERPs which are received directly or through EUS or service coordinators. To book these orders in LDs local ERP and ensuring correct spare part delivery to correct address and on time as per customer's requirement and agreed commercial terms.  

  • To support LU on placing spare part orders on CHTUS via EDI or ATURB as per the requirements of sales order or safety stock. Ensuring to claim all applicable discounts from CHTUS. It includes booking of purchase orders in LU's ERP and supports local team in importing the parts if required. 

  • To ensure timely invoicing of the sales orders after the delivery of goods and collection and booking of all relevant costs. 

  • To support LUs in maintaining the master data. (if required). 

Your background:

  • B.Tech / B.E., Dip. Engg. or MBA or any bachelor's degree. 

  • Firm attitude towards delivering end to end high quality services and customer satisfaction. 

  • Expertise in computer skills, office 365. Excel, word, ppt. 

  • Basic SAP knowledge and experience on of SD/MM module. 

  • 5+ years of work-experience in order handling, preferably in dealing with international customers or suppliers. 

  • Good on verbal-written communication. (English) 

  • Willing to work in odd and extended hours. 

  • Should have Good interpersonal Skills and be able to deal and respect different cultures across the globe. 

   Your benefits:

  • Attractive compensation & benefits

  • Employee Assistance Program

  • Global parental leave program

  • Flexible working models

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website

Accelleron Data Privacy Statement:

Job Family Group:

Marketing, Sales, Product Management

  • Customer Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱250,000 - ₱500,000 per year

    Company DescriptionGAIC Professional Services Inc. is an Outsourcing and Consulting Services company that caters to clients across various industries and sectors. As a subsidiary of EEI, it serves as the internal professional services arm, delivering technology-driven solutions to meet client needs.Role DescriptionThis is a full-time on-site role for a...

  • Customer Support Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines Dynata Full time ₱600,000 - ₱1,200,000 per year

    Customer Support SpecialistWe are seeking a proactive and customer-focusedCustomer Support Specialistto join our growing Customer Care Support team. This role is responsible for delivering exceptional process and product-related assistance to our business clients, ensuring their satisfaction and success with our solutions. The ideal candidate will have...

  • Customer Support Specialist

    2 weeks ago

    Angeles City, Central Luzon, Philippines Connext Global Solutions Inc Full time ₱30,000 - ₱60,000 per year

    Join Our Team as a Customer Support SpecialistThe Customer Support Specialist is responsible for providing exceptional technical, billing, and general support to our customers. This role includes acting as a liaison between multiple departments to resolve issues effectively, ensuring that customer inquiries are addressed promptly.Key Responsibilities:•...

  • Customer Support Specialist

    3 weeks ago

    Zamboanga City, Philippines ThriveCart Full time

    Join to apply for the Customer Support Specialist role at ThriveCart . 2 days ago – Be among the first 25 applicants. About ThriveCart ThriveCart is a powerful platform used by over 50,000 people worldwide to generate over $5B in sales. Included within the ThriveCart platform is a learning management system (LMS), affiliate management, cart and checkout...

  • Customer Care Specialist

    1 week ago

    Paranaque City, Calabarzon, Philippines Customer Frontline Solutions, Inc Full time ₱150,000 - ₱250,000 per year

    Job Description:Acknowledge and email response to clientPhone call (Incoming and Outgoing)Assist walk-in clients - Residents and VisitorsProvide basic information to basic queries related to the project assignment (e.g. available amenities, house rules)Encoding and monitoring customer concernsReceive parcel deliveryIdentify and screen guests by coordinating...

  • Customer Support Specialist

    4 weeks ago

    Iloilo City, Philippines algojobs Full time

    Who are we seeking? We’re on the hunt for a Customer Support Specialist who truly loves assisting others and providing exceptional service on a daily basis. You will be the heartbeat of our brand—engaging with customers via tickets and live chat, addressing their needs, and making sure every interaction leaves a lasting positive impression. If you...

  • Customer Support Representative

    4 weeks ago

    Iloilo City, Philippines DSLC Data Support, Inc. Full time

    On-site - Iloilo No Exp Required High/Senior High School Full-time Job Description Completed Senior High School or a Bachelor’s Degree holder With or without customer service work experience Ability to communicate in English effectively Basic computer navigation skills Must be dynamic and open to new learnings Willing to work on a night shift Tasks &...

  • IT Support Specialist

    29 minutes ago

    PHL - Pasig City - Phoenix, Philippines TaskUs Full time ₱150,000 - ₱300,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Customer Support Specialist,

    2 weeks ago

    Makati City, National Capital Region, Philippines Otter Full time ₱1,200,000 - ₱2,400,000 per year

    Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants...

  • Healthcare Customer Support Specialist

    2 weeks ago

    Makati City, Philippines METACOM Full time

    Job Description: Join a team that makes a difference by providing reliable assistance to members with their medical healthcare insurance needs. As a Healthcare Customer Support Specialist, you will handle inquiries, guide customers through their benefits, and deliver quality support to ensure a seamless experience. This role offers a competitive salary of...