Customer Service Representative

17 hours ago

Manila, National Capital Region, Philippines 360training Full time ₱250,000 - ₱500,000 per year

We are seeking a dedicated and customer-focused individuals to join our team as Customer Service Representatives. In this role, they will be responsible for receiving, initiating, documenting, and handling product/services-related transactions over the phone, chat, and email with customers. Their primary objective will be to effectively respond to client concerns and queries with courtesy and professionalism while delivering a positive customer experience. Strong interpersonal skills, professionalism, courtesy, friendliness, empathy, and maintaining accurate reporting on daily calls and service levels are essential for success in this position.

Responsibilities

  • Receive, initiate, document, and handle product/service-related transactions over the phone with customers
  • Review and master product/service-related systems and materials per customers
  • Respond to client concerns and queries with courtesy, professionalism, and a customer-centric approach
  • Communicate effectively with customers via phone, email, or chat, ensuring a positive customer experience
  • Demonstrate strong interpersonal skills while interacting with customers, colleagues, and other stakeholders
  • Handle customer inquiries and resolve complaints in a timely and efficient manner
  • Collaborate with team members to improve overall customer service experience
  • Stay updated on product knowledge and industry trends to provide accurate information to customers
  • Follow company policies and procedures to ensure compliance with quality standards

Qualifications

  • 6 months to 1-year of preferred experience as a Customer Service Representative (CSR), but not required
  • College-level education preferred, but not required
  • Proficient in Microsoft Office (Excel, Word, and PowerPoint)
  • Strong written and verbal communication skills in English, with the ability to interact effectively with diverse personalities
  • Ability to handle a high volume of customer interactions while maintaining a positive attitude
  • Empathy and ability to handle customer concerns and complaints with patience and professionalism
  • Self-starter with excellent follow-up and time management skills, capable of multitasking effectively
  • Comfortable working in a fast-paced, innovative, and constantly changing environment
  • Ability to work well independently and in a team environment
  • Flexibility to adapt to changing business needs and work schedules, including weekends and holidays if required
  • Applicants must be willing to work in Bonifacio Global City, Taguig City

  • Customer Service Representative

    18 hours ago

    Manila, National Capital Region, Philippines RemoteRaven Full time ₱52,000 - ₱104,000 per year

    Customer Service Representative – Premium Electrical Services | $5/hr | RemoteJoin a premium residential and commercial electrical services team as a Customer Service Representative (CSR). Be the first point of contact for customers, guiding them with professionalism, care, and confidence from the initial call through to scheduled appointments. Rate: $5/hr...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines My Uniware Collections Inc. Full time ₱180,000 - ₱300,000 per year

    A customer service representative in an e-commerce company is responsible for providing high-quality customer support to customers who are shopping or have shopped on the company's online store. The role requires excellent communication skills, both written and verbal, as well as strong problem-solving skills and a customer-centric approach. The job...

  • Customer Service Representative

    18 hours ago

    Manila, National Capital Region, Philippines FNT CLOTHING CORP. Full time ₱250,000 - ₱450,000 per year

    A customer service representative in an e-commerce company is responsible for providing high-quality customer support to customers who are shopping or have shopped on the company's online store. The role requires excellent communication skills, both written and verbal, as well as strong problem-solving skills and a customer-centric approach. The job...

  • Customer Service Representative

    18 hours ago

    Manila, National Capital Region, Philippines Seven Seven Global Services, Inc. Full time ₱60,000 - ₱120,000 per year

    Responsibilities for Customer Service RepresentativeRespond to customer inquiries and requests via phone, email, and chat in a timely fashionDocument all inquiries, requests, resolutions, and follow-up tasksEscalate inquiries and requests as necessary to the appropriate department or person, following the outlined guidelinesDisplay a courteous and empathetic...

  • Customer Service Representative

    16 hours ago

    Manila, National Capital Region, Philippines RELX Group Full time ₱150,000 - ₱450,000 per year

    This role focuses on providing new and existing customers with exceptional service related to general inquiries, specifically access issues, via email, chat, and phone. The ideal candidate will excel in communication, problem-solving, and maintaining a customer-first mindset.The Customer Support Representative will be responsible for providing prompt and...

  • Customer Service Representative

    17 hours ago

    Manila, National Capital Region, Philippines Remitly Full time ₱250,000 - ₱500,000 per year

    This role focuses on providing new and existing customers with exceptional service related to general inquiries, specifically access issues, via email, chat, and phone. The ideal candidate will excel in communication, problem-solving, and maintaining a customer-first mindset.The Customer Support Representative will be responsible for providing prompt and...

  • Customer Service Representative

    19 hours ago

    Manila, National Capital Region, Philippines micro1 Full time ₱150,000 - ₱300,000 per year

    Job DescriptionJob Title:Customer Service Representative - Metro ManilaJob Type:Full-TimeLocation:On-site, Metro Manila, PhilippinesJob Summary:We are seeking a detail-oriented and proactive Customer Service Representative to join our dynamic team in Metro Manila. As an integral part of our customer support department, you will be responsible for delivering...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines GRATITUDE, INC. Full time ₱144,000 - ₱200,000 per year

    *ROLE: Customer Service Representative* Location: Cubao, Mandaluyong & Taguig, Manila Philippines. Salary: PHP 15,000Work Setup: Work-onsitePermanent JobStart Date: ASAP*About the Role:* As a Customer Service Representative, you will be performing the following tasks on a daily:* Responsible for providing customer service support according to the scope of...

  • Customer Service Representative

    4 days ago

    Manila, National Capital Region, Philippines ALL ASIA MANPOWER SERVICES, INC. Full time ₱250,000 - ₱500,000 per year

    About the role We are seeking a talented and enthusiastic Customer Service Representative to join our dynamic team at ALL ASIA MANPOWER SERVICES, INC.'. This is a full-time position based in Metro Manila, providing exceptional customer service through non-voice channels.What you'll be doingResponding to customer inquiries and requests via email, chat, and...

  • Customer Service Representative

    17 hours ago

    Manila, National Capital Region, Philippines Sandvik Full time ₱400,000 - ₱600,000 per year

    The RoleDormer Pramet is a global manufacturer and supplier of tools to the metal cutting industry, with offices in 20 countries worldwide. During our long history we have built a reputation for providing consistently high quality products and customer-driven services.For our new market in Asia, we are looking for theCustomer Service Representative.This role...