Control Room Asst Shift Manager

2 weeks ago

Cebu City, Central Visayas, Philippines NUSTAR Resort Full time $45,000 - $60,000 per year

Department
Security Control Room

Employee Type
Probationary

Job Responsibilities

  • Monitor Key Performance objectives and perform performance appraisals on direct reports.
  • Complete conduct and counselling, feedback and encouragement duties.
  • Provide operations and staff performance reports to the Manager, Control Room.
  • Ensure adherence to the company and Control operations and procedures.
  • Ensure proactive work efforts by staff including the use of CCTV.
  • Provide accurate daily, weekly and monthly reports to the Manager, Control Room.
  • Observe and monitor persons on premises using CCTV camera system, respond to persons behaving suspiciously or unlawfully and report security breaches.
  • Allocate resources and tasks by responding to telephone/ radio requests, monitoring progression/completion of tasks, recording and logging of all relevant information.
  • Acknowledge, respond and record all alarms within appropriate time frame.
  • Maintain Security Access System and other system allocated in the Control.
  • Supervise, monitor and coordinate communications during emergencies.
  • Supervise and assist with maintenance of radios and equipment.
  • Provide assistance and information to security operations.
  • Assist in training of new Control Room Officers & Supervisors.
  • Perform additional tasks as required including the functions of a Security Control Room Officer.
  • Supervise performance of administrative tasks including reports and compilation of statistics.
  • Adhere to and exhibit proactive leadership in accordance with NUSTAR's Health and Safety policy by assuming responsibility and accountability for the health and safety of employees and the working environment.
  • Adhere to and exhibit pro-active leadership in accordance with all established policies and procedures within the department and the Company.
  • Actively participate in health and safety activities to ensure that workplace hazards are minimized and the health and safety of all employees is valued.
  • Adhere to and exhibit pro-active leadership in accordance with the Company's Equal Opportunity and Diversity policies by assuming responsibility for ensuring the workplace is free of unacceptable workplace behavior, and a workplace culture of equity and diversity is fostered.
  • Adhere to the Company's health and safety requirements.
  • Deliver CCTV monitoring services to Retailers and Hotel environs as contracted.
  • Recommend and/or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.

Qualifications

  • Ability to speak and write in English.
  • Proficient with Microsoft Suite of products and keyboard skills.
  • Experience with security access control systems is essential.
  • Experience with Photo ID applications favorable.
  • Demonstrated teamwork and leadership.
  • Organized with high level of attention to detail and ability to work autonomously.
  • Displays a high commitment delivering and improving customer service.
  • Results oriented, demonstrates advanced business acumen and accepts accountability for results.
  • Good communication and interpersonal skills.
  • Has a strong work ethics.
  • Leads others to achieve business objectives and encourage team unity.
  • Exhibits advanced people management skills.
  • Ability to solve problem and accept responsibility.
  • Understands different cultures and diversity.
  • Discrete and can handle confidential information.

Experience Range Range (Years)
3 - 5 years

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