Service Desk Analyst

4 days ago

Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱600,000 - ₱1,200,000 per year

What success looks like in this role:

  • Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
  • Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
  • Escalates complex problems to other resolver teams or vendors.
  • Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
  • Supports in ongoing day to day questions related to client incidents, requests and queries.

You will be successful in this role if you have:

  • High School Diploma or GED required
  • May require technical certification or Associate Degree
  • Minimum of 2 years of relative experience
  • ITIL certification required

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: Prompt 4). US job seekers can find more information about Unisys' EEO commitment here .

  • Level 2 Service Desk Analyst

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱1,200,000 - ₱2,400,000 per year

    The Level 2 Service Desk Analyst is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements....

  • Junior Service Desk Analyst

    4 days ago

    Mandaluyong City, National Capital Region, Philippines Stolt-Nielsen Full time ₱900,000 - ₱1,200,000 per year

    Are you interested in joining the world of international storage and distribution of bulk liquids, tankers, terminals, aquaculture & LNG? Stolt-Nielsen's fast growing Business Technology is looking for a Junior Service Desk Analyst (Project-based).Stolt-Nielsen Limited (SNL) is the specialist storage and transportation provider for bulk liquids: chemicals,...

  • Junior Service Desk Analyst

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Stolt-Nielsen Limited Full time ₱250,000 - ₱500,000 per year

    Are you interested in joining the world of international storage and distribution of bulk liquids, tankers, terminals, aquaculture & LNG? Stolt-Nielsen's fast growing Business Technology is looking for a Junior Service Desk Analyst (Project-based) .Stolt-Nielsen Limited (SNL) is the specialist storage and transportation provider for bulk liquids: chemicals,...

  • Service Desk Analyst

    2 days ago

    Quezon City, National Capital Region, Philippines PeoplePlusTech Inc. Full time ₱200,000 - ₱400,000 per year

    JOB TITLE:Service Desk Analyst – L1 (Cantonese Speaker)LOCATION:Quezon City, PhilippinesWORK HOURS:ShiftingSummaryWe are looking for a dedicated and customer-orientedL1 Service Desk Analystwho is fluent inCantoneseto join our IT support team. In this role, you will serve as the first point of contact for users requiring technical assistance. You will...

  • Service Desk Analyst

    1 week ago

    Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time ₱250,000 - ₱500,000 per year

    Service Desk Analyst - Level 1Managed Service Delivery - Service DeskAward: Professional Employees AwardPosition-2491ConfidentialCopyright 2019 Data#3 Limited. All rights reservedPage 1 of 3Data 3's vision is to harness the power of people and #technology for a better future.These core values define the expected behaviours of ourpeople, which in turn shape...

  • Service Desk Manager

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱2,000,000 - ₱2,500,000 per year

    Schedule: Monday to Friday (5:00AM - 2:00PM PHT)What are we looking for?The Service Desk Manager will possess a strong background in customer experience, ITIL, and an understanding of service management methodologies. In this crucial role, you will be instrumental in ensuring exceptional customer service, efficient incident resolution, and robust stakeholder...

  • IT Service Desk Analyst

    2 days ago

    Quezon City, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time ₱104,000 - ₱130,878 per year

    About Us:Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work...

  • L1 Service Desk Analyst

    4 days ago

    Quezon City, National Capital Region, Philippines Aumtrend Full time ₱200,000 - ₱2,400,000 per year

    Role : L1 Service Desk Analyst (Cantonese Speaker)Company : One of the Global ClientLocation : Quezon CityExp : 1+ years relevant expShift : Shifting SchedulePermanent role & Direct hiring by the clientJob Description :Proficiency in Cantonese (spoken and written) is required.Strong communication skills in English.At least 1 year of experience in a service...

  • service desk team lead

    4 days ago

    Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱1,200,000 - ₱2,400,000 per year

    The Service Desk Team Lead is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements. The...

  • IT Service Desk Analyst/Helpdesk/ Global desk

    2 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱26,000 - ₱40,000 per year

    We are hiring for IT Service desk analyst role in Quezon CitySTART DATE: ASAP (Must be unemployed and willing to start this September)An IT Service Desk job involves providing technical support to users, troubleshooting hardware and software issues, and acting as a first point of contact for IT inquiries, ensuring smooth IT operations and user...