Customer Support Representative

2 weeks ago

Pasig Office Hybrid, Philippines Hive Health Full time ₱250,000 - ₱600,000 per year

Ready to make an impact? At Hive Health and HPPI, a subsidiary of Hive Health, we're on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we'd love to meet you

Responsibilities

  • Respond to member concerns and inquiries regarding plan and care availments through calls and messaging platforms

  • Assess and resolve member inquiries across a wide range of cases, ensuring a patient-centric approach

  • Work closely with relevant departments to gather stakeholder feedback and endorse tasks or next steps as needed

Qualifications

  • Bachelor's Degree preferably in a nursing or medical related field

  • Preferably with experience in customer support, account management, or related fields.

  • Proficient in English and Filipino, spoken and written

    • Excellent interpersonal and verbal communication skills for team coordination and managing patient expectations

    • Excellent written communication skills — properly document conversations and escalate relevant cases to the team

  • Creative, strategic, and proactive in problem solving and identifying opportunities

  • Willingness to work hybrid (2x Onsite)

  • Assigned 5 shifts per week from 2 shifts below:

    • Morning Shift: 5 AM to 2 PM

    • Mid/Afternoon/Evening Shifts:

      • 9 AM to 6 PM

      • 3 PM to 12 AM

    • Night Shift: 10 PM to 7 AM

Join our team as we revolutionalize healthcare in the Philippines—and beyond

Day 1 benefits for full-time employees – because we practice what we preach Enjoy comprehensive healthcare coverage for you and your dependent, and paid time off from the start.
Grow with us – mentorship, career development, and learning opportunities to help you thrive.
Global connections – gain insights and support from top minds at Harvard, Stanford, and beyond.

  • Head of Customer Success and Customer Experience

    2 weeks ago

    Pasig Office - Hybrid, Philippines Hive Health Full time ₱4,000,000 - ₱8,000,000 per year

    Ready to make an impact? At Hive Health and HPPI, a subsidiary of Hive Health, we're on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we'd love to meet youAbout the...

  • Customer Success Representative

    2 weeks ago

    Pasig Office - Hybrid, Philippines Hive Health Full time ₱200,000 - ₱250,000 per year

    Ready to make an impact? At Hive Health and HPPI, a subsidiary of Hive Health, we're on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we'd love to meet...

  • MNL Outbound Sales Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines Support Services Group Full time ₱15,000 - ₱30,000 per year

    About the Outbound Sales Representative PositionWe're looking for a highly motivated, independent worker to join our team as a Outbound Sales Representative. As Outbound Sales Representative, you'll be responsible for placing cold calls to potential clients and achieving sales quotas by proving that our product can best serve their needs. Outbound Sales...

  • Customer Support Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines DMAI Full time

    Job descriptionOverview:Looking for Dynamic Problem Solvers who have:2+ Years of Customer Service ExperienceBPO / Call Center Experience PreferredStrong Research & Analytical SkillsExcellent Communication Skillsand Detail Orientated with Strong Follow Through skillsIf you are passionate about delivering exceptional service, we want you on our...

  • HR Representative

    5 days ago

    Pasig, National Capital Region, Philippines Transpacific International Inc. Representative Office Full time

    Job description:The HR Representative with Payroll Responsibilities is responsible for supporting day-to-day Human Resources operations while overseeing accurate and timely payroll processing. This role serves as a primary point of contact for employee inquiries related to HR policies, benefits, and payroll, ensuring a positive employee experience. The ideal...

  • Customer Service Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines JOB CONNECT RESOURCES INC. Full time ₱300,000 - ₱360,000 per year

    Customer Service Representative - International Account Industry: ECOMMERCEWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when...

  • Customer Service Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines JOB CONNECT RESOURCES INC. Full time ₱240,000 - ₱360,000 per year

    Customer Service Representative - International AccountIndustry: ECOMMERCEWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when...

  • Chat Support Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines JOB CONNECT RESOURCES INC. Full time ₱216,000 per year

    URGENT CHAT SUPPORT REPRESENTATIVE (CSR)PRESTIGE TOWERAddress: Prestige Tower, F. Ortigas Jr. Rd, Ortigas Center, Pasig, Metro ManilaThe primary responsibilities of a Customer Service Representative include serving as the initial point of contact for customer inquiries, resolving concerns, maintaining accurate records, providing technical support, and...

  • Customer Support Representative with Programming/IT experience

    2 weeks ago

    Pasig, National Capital Region, Philippines Virtua Solutions Outsourcing Full time ₱250,000 - ₱500,000 per year

    About the RoleAre you passionate about technology and helping customers succeed? Join our team as a Technical Support Agent / Customer Support Representative for Talon.One's innovative SaaS platform. If you have experience or knowledge in programming, coding, or development, this is your chance to apply your skills in a customer-facing role—solving...

  • Customer Service Representative

    4 weeks ago

    Pasig, Philippines Stackph Full time

    As a Customer Service Representative, you’ll be the first point of contact for our banking clients. Your role is to provide exceptional customer support by handling inquiries, assisting with account-related concerns, and ensuring every interaction delivers a smooth and professional customer experience.