Operations Team Lead
5 days ago
People Service Manager
Location
: IT Park, Cebu
Shift
: 9PM-6AM PH Time, Mon-Fri
Arrangement
: Onsite
Unlock your potential
Manage a team of 100+ Team Members
Brings the WOW and makes it easy for our employees so that they can
do meaningful and awesome work for our clients.
Responsibilities
- Main contact for at least 100 Team Members in
production
- Own overall employee experience (LUNA tickets,
Engagement, eNPS, SAT scores, absenteeism)
- Help outlier Team Members complete deliverables
related to compliance, learning, performance reviews,
etc.
- Drive overall communication and manage MS Teams
channels (Internal, stakeholders, team member)
- Drive positive onboard & offboarding Team Member
experience
- Provide assistance & leadership during crisis
management for business continuity purposes
- Ensure policy compliance and showroom standards
are practiced at all times
- Coordination and collaboration with support functions
as needed
Personal Attributes
Communication – Clear, Concise and Compelling
Presentation - High influencing ability, enjoys being on stage and the
comfortable being at the center of driving a discussion.
- Intelligence - A natural problem solver, with an ability to see the problem
after the problem. Strong demonstrated commercial acumen.
- Motivation - A daily Driver, creates urgency, brings energy and solutions to
every situation or audience.
- Ambition - Unrealistically ambitions for growth and client success. Thinks
big, wants to win big and is passionate about taking people on that journey.
- Leadership - An inclusive but decisive leadership style with a very goal
focused approach to helping other achieve more than they expect of
themselves.
Key Qualifications/Experience
2-6 years experience in the following
Operations management as a front-line employee & supervisory role
Employee engagement & experience
Customer service & client engagement
Collaboration with support functions such as IT, Admin Services, Training,
Facilities Management, etc.
Business Continuity
Leading a team of 20 people or greater in the operations
What's in it for you?
- A competitive salary
- Health Insurance, and Life Insurance coverage
- 21 annual paid leaves
- Annual increase (Annual Performance Review)
- Tenure Recognition Program
- Access to certifications and courses from Ab2 Institute of Accounting
- 20+ options of free coffee and chocolate drinks
- Billiards, table tennis, or foosball in our breakout room
- Work-life balance and logging off on time for you to enjoy more personal time.
- A genuinely diverse, caring, supportive and high achieving team environment.
- Ongoing training, development and career progression opportunities
We live by our
VALUES
to cultivate and foster growth and innovation.
BE AWESOME:
Exceptional individuals create collective genius. We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.
KEEP IT REAL:
We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.
BRING THE WOW:
We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.
DREAM BIG:
We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement.
Visit us at:
Join TOA Global and experience the difference
We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.
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