Analyst - AU Consumer Lending

2 weeks ago

Makati City, National Capital Region, Philippines John Clements Consultants, Inc. Full time ₱144,000 - ₱240,000 per year

Role Overview:

As an Analyst – Customer Loyalty, you'll be the backbone of consumer lending operations, managing end-to-end credit application processes with accuracy, efficiency, and unwavering professionalism. Be the voice of clarity for stakeholders and the catalyst for innovation.

Key Responsibilities:

  • Review and assess new and existing consumer credit applications, ensuring alignment with ING's policies and standards.
  • Handle full application processing, including credit reviews, referrals, declines, and appeals.
  • Respond promptly and professionally to customer and stakeholder enquiries.
  • Drive continuous improvement by identifying process enhancements and contributing ideas.
  • Ensure timely follow-up on all communications and requests.
  • Maintain deep technical knowledge on credit assessment best practices.
  • Deliver high accuracy and quality in credit decisions that reflect ING's risk appetite.
  • Adapt fluidly to evolving organizational dynamics and market conditions.
  • Cultivate productive relationships with both internal and external stakeholders ING Careers.

What We Seek:

  • Solid experience or understanding of consumer lending and credit assessment processes.
  • Sharp attention to detail and a high standard for quality decision-making.
  • A proactive, solutions-oriented mindset with a positive outlook toward change.
  • Strong communicator with the ability to manage multiple tasks in a fast-evolving environment.
  • Collaborative nature that thrives in dynamic team settings.
  • Commitment to compliance, risk awareness, and operational excellence.

Work Schedule:

  • Mid-shift
  • Hybrid in One Ayala, Makati

Job Type: Full-time

Benefits:

  • Health insurance
  • Life insurance

Application Question(s):

  • Do you have professional experience in consumer lending, loan processing, or credit assessment?
  • How many years of experience do you have in loan or credit application processing?

Work Location: In person

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