Helpdesk

2 weeks ago

Ortigas Metro Manila, Philippines Campaign Complete Solutions Phils. Inc. Full time ₱300,000 - ₱450,000 per year

The Help Desk Support is responsible for handling and coordinating all service requests related to office facilities, administrative support, and general inquiries. The role requires excellent communication, organization, and customer service skills to ensure smooth day-to-day operations and efficient service delivery within the organization.

Qualifications:
  • Bachelor's degree in Tourism, Hospitality Management, or any related field.
  • Prior experience in facilities management, property management, hospitality, or a related field.
  • Effective verbal and written communication skills.
  • Ability to interact professionally with clients, staff, and vendors.
  • Strong organizational and multitasking skills; able to manage conflicting priorities.
  • Customer-oriented with a proactive and professional approach to service.
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
  • Knowledgeable in proper email etiquette.

Key Duties and Responsibilities:
  • Manage and monitor requests from various departments through the ticketing system, including:

    a. Room reservations

    b. Requests for set-up (projector, AV, sound system, etc.)

    c. Pedestal, room, or cabinet key requests

    d. Other office-related service requests
  • Process the printing of workstation nameplates for new, transferring, or existing employees.
  • Handle and process access requests for office areas or systems.
  • Endorse all messenger and shipping requests to the appropriate departments.
  • Manage the release and monitoring of office and medical supplies.
  • Coordinate with vendors, facilities staff, and internal departments to ensure timely resolution of requests.
  • Maintain accurate records of requests and ensure proper documentation for all transactions.

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