Sr. Reporting Analyst

Your potential has a place here with TTEC's award-winning employment experience.  As a Senior Reporting Analyst working hybrid as needed by the business in either Pasay City or Bacolod, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the Philippines says it all

What You'll Do:

Looking to be part of our Global Reporting and Analytics team? This role will support the department leadership team by providing accurate financial reporting, data gathering, and analysis of key business indicators and operational metrics.

You'll report to the Executive Director of Operations. This position evaluates, designs, builds and supports all aspects of the development of system reports using MS Windows platforms. This role will help provide reporting for our clients and help provide insight into our world-class delivery.

During a Typical Day, You'll

·       Builds and distributes reporting of key indicators, operational metrics, and department metrics promptly.

·       Tracks and analyzes department operating results compared with forecasts and operating plans. Develops forecasting of operational targets on an ongoing basis.

·       Supports employee rewards/incentive programs by supervising performance metrics.

·       Develop metrics to measure and evaluate the performance of departmental projects.

·       Surveys report information to break down variances between the operations plan and results, recognize trends, and identify areas for business improvement. Communicates reporting and analysis across all brands and sales regions.

·       Conducts data gathering and analysis to support problem-solving and development of conclusions and recommendations in response to various initiatives.

·       Partners with IT to develop appropriate report specifications to improve ongoing reporting.

What You Bring to the Role

·       Associate's Degree plus 10+ years of work experience OR High School Diploma/GED with 12+ years of work experience

·       Experience in development with Visual Basic 60

·       Experience in crafting SQL Reporting Service reports

·       Experience in Snowflake

·       Experience in PowerBI

What You Can Expect

·       Supportive of your career and professional development

·       An inclusive culture and community minded organization where giving back is encouraged

·       A global team of curious lifelong learners guided by our company values

·       Ask us about our paid time off (PTO) and wellness and healthcare benefits

·       And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Hybrid